Contents Restoration Project Manager

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Paid time off
• Training & development

About White Glove Remediation and Restoration

At White Glove Remediation and Restoration, were a locally owned and operated company committed to excellence in every aspect of disaster recovery. We specialize in helping homeowners and businesses bounce back from water, fire, and mold damagewith fast response times, expert care, and results that speak for themselves.

Our name reflects our approach: detail-oriented, respectful, and always professional. We take pride in treating our customersand each otherwith the highest level of respect. Were passionate about growth, driven to deliver top-tier service, and proud to make a difference when it matters most.

Job Summary:

This position is responsible to both supervise and provide operational support in remediation efforts for client content. Main functions will include overseeing and performing tasks related to contents packing, moving, and cleaning; deodorizing; manipulation; and storage. This position will be required to use a variety of specialized equipment and cleaning chemicals under supervision.

Responsibilities:

• Oversee the inventory, packout, cleaning, vaulting, wrapping, staging, and pack back of contents
• Point of contact communicating with clients and insurers, while reporting to General Managers
• Responsible for the safety program and training new hires
• Perform Dry and Wet mitigation/pre-cleaning using accepted procedures
• Manipulate contents at the client site to allow for the remediation crew to perform required tasks
• Applies inventory management for client contents inline with White Glove procedures
• Correctly wrap and package contents to prevent damage during transport
• Accurately load and unload contents on and off the truck
• Transport contents to cleaning facility for cleaning and storage
• Adhere to MSDS recognized standards
• Perform daily vehicle safety and maintenance inspections and maintain in clean serviceable condition
• Adhere to appearance guidelines and corporate values

Qualifications:

• Construction, restoration, moving, or insurance industry experience preferred
• Must be able to identify Product (consumables), usage, and disposal requirements with training
• Forklift certification or ability to become certified
• Possess a sense of urgency, professional demeanor, positive attitude, and strong work ethic
• Strong customer orientation with excellent interpersonal communication skills
• Ability to lead and multitask in a fast-paced environment
• Comprehensive understanding of customer service principles and practices Physical Requirements
• Frequent lifting in excess of 100 lbs
• Access and mobility in tight spaces

Knowledge/Skills/Abilities:

• Demonstrated ability in planning and managing multiple projects, and in problem analysis and problem resolution
• Strong decision making and negotiating skills
• Demonstrated leadership skills
• Ability to effectively communicate verbally and in writing
• Detail oriented with excellent organizational skills

Working Conditions / Physical Abilities:

• Must be able to ride and/or operate a motor vehicle on a daily basis for extended periods of time
• Climb in and out of vehicles and stairs
• Frequently operates forklifts, power tools, and hand tools
• Continuously sits, walks, bends, crouches, kneels, climbs, lifts (occasionally above shoulder)