Retail Lead

Leadership Role

In this exciting leadership role, you will:

Lead from the Retail floor, providing example-based, shoulder-to-shoulder leadership

Deliver outstanding guest care aligned with Guest Obsession standards

Motivate, coach, and develop team members to reach their full potential

Deliver engaging daily team briefings and maintain clear communication

Support daily operations and ensure all positions are effectively covered

Uphold the highest retail standards of safety, presentation, and guest service

Empower the team to confidently handle service recovery moments

Monitor Retail guest-facing areas and help enhance the overall experience

Provide feedback to drive performance and maximize sales opportunities

Assist with training and performance support

Support Duty Manager shifts overseeing attraction-wide operations

Encourage new ideas and innovation to improve the business

This is what we do every day. Our 31,000+ awesome colleagues create and play together to spark the imaginations of children and LEGO® fans of all ages, all around the world. Just imagine being part of this – playing with ideas, creating magical experiences, and learning while growing and building your dream career.

Qualifications & Experience

To thrive in this role, you'll need:

LEGO product knowledge

High school diploma or GED

At least one year of experience in a high-volume Retail environment

Strong leadership and communication skills

A calm, confident approach in a busy, high-energy setting

Excellent guest service and problem-solving abilities

Sales awareness and attention to detail

Comfort working with POS or computerized systems

The ability to multitask and stay organized

Most importantly — a positive attitude and passion for creating amazing guest moments!

Benefits

The Perks of the Magic

Fantastic Health Coverage: Enjoy comprehensive medical, dental, and vision benefits to keep you feeling your best.

Generous Paid Time Off: Take the time you need to rest, recharge, and come back ready to create more unforgettable moments.

Merlin Magic Pass: Share the fun with free entry for you, your family, and friends to our world-famous attractions.

Recognition and Rewards: Your hard work does not go unnoticed. Celebrate your achievements with exciting recognition programs.

401(k) Savings Plan: Build your future with our company-matched retirement program.

Tuition Assistance: Pursue your passions with educational support and reimbursement programs.

Growth and Development: Learn, grow, and take your career to new heights with endless opportunities for advancement.

Workplace - Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds to apply for roles in our team. The LEGO Group is fully committed to Children's Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. Thank you for sharing our global commitment to Children's Rights. Just imagine building your dream career. Then make it real. Join the LEGO® team today.

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

Pay Range

USD $16.00/Hr.