Service Supervisor

Service Supervisor

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving.

Position Purpose

The Service Supervisor is responsible for supporting front-end operations and ensuring an exceptional customer experience throughout the store. This position provides leadership and direction to front-end associates, oversees customer service standards, maintains operational efficiency, and supports store leadership in achieving company goals related to service, safety, labor, and productivity.

Key Responsibilities Customer Experience

• Deliver outstanding customer service and promote a customer-first culture.
• Assist customers with questions, concerns, returns, and service-related issues.
• Resolve customer complaints promptly and professionally.
• Ensure service standards are consistently met at all checkout and customer service areas.
• Promote loyalty programs, store promotions, and customer engagement initiatives.

Front-End Operations

• Supervise daily operations of the front end, including cashier lanes, self-checkout areas, service desks, and courtesy clerks.
• Monitor customer traffic patterns and adjust staffing to minimize wait times.
• Ensure registers, self-checkout systems, and service equipment are functioning properly.
• Maintain front-end cleanliness, organization, and operational readiness.
• Assist with opening, closing, and shift transition procedures.

Team Leadership

• Provide daily leadership, coaching, and direction to front-end associates.
• Support hiring, onboarding, training, and development of team members.
• Promote accountability, teamwork, and a positive work environment.
• Assist in scheduling and labor management activities.
• Address associate concerns and escalate issues as appropriate.
• Serve as Manager on Duty when assigned.

Cash Handling & Operational Compliance

• Ensure compliance with all cash handling, accounting, and security procedures.
• Monitor register variances and assist with investigations when necessary.
• Support front-end audits and operational reviews.
• Ensure compliance with all company policies, procedures, and regulatory requirements.
• Monitor age-restricted sales compliance and other legal requirements.

Safety & Store Standards

• Promote a safe shopping and working environment.
• Identify and address safety concerns promptly.
• Ensure associates follow workplace safety procedures.
• Support emergency response and incident reporting processes.
• Maintain cleanliness and safety standards throughout customer service areas.

Store Support

• Collaborate with department managers to support overall store operations.
• Assist with special events, seasonal programs, and promotional activities.
• Support inventory counts, merchandising initiatives, and store-wide projects as needed.
• Respond to operational issues and customer needs throughout the store.

We also provide a variety of benefits including:

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve