Senior Technical Support Engineer

Confidential Jobs

Aurora, CO

Key Responsibilities:

Customer Technical Support : Serve as the primary technical point of contact for our clients, delivering responsive, empathetic, and precise technical support through help desk tickets, email, and direct communication channels.
Issue Diagnosis & Escalation : Investigate and reproduce customer-reported issues, conduct thorough root-cause analysis, document comprehensive technical reports, and escalate actionable findings to the engineering team.
Customer Enablement & Knowledge Development : Create, maintain, and enhance comprehensive user documentation, including step-by-step guides, knowledge base articles, and instructional video content to maximize customer success.
Technical Development Contributions : Actively participate in software enhancements, bug resolution, internal tool development, and patch deployment using PHP, JavaScript, and PostgreSQL.
Infrastructure & System Monitoring : Support platform stability by investigating server and database performance issues, leveraging Linux administration expertise to maintain optimal system health and reliability.

Required Qualifications:

Professional Software Development Experienc e: Minimum 3 years of professional software development experience, preferably within a SaaS environment.
Back-End Development Expertis e: Demonstrated proficiency with PHP and relational databases, specifically PostgreSQL.
Front-End Development Knowledg e: Working knowledge of JavaScript, jQuery, HTML5, and CSS for troubleshooting and implementing minor enhancements.
Linux Server Administratio n: Proficiency navigating the Linux command line interface, interpreting system logs, managing file permissions, and performing basic server troubleshooting.
Customer-Centric Communicatio n: Exceptional written and verbal communication abilities with the capacity to translate complex technical concepts into accessible language for non-technical stakeholders.
Problem-Solving Capabilit y: Strong analytical and troubleshooting skills with demonstrated ability to resolve issues independently and systematically.

Preferred Qualifications:

Experience designing and implementing API integrations and webhook configurations.
Proficiency with screen recording and video editing tools such as Loom or Camtasia for creating user documentation.
Prior experience with ticketing and issue management systems including Zendesk, Jira Service Desk, or Freshdesk.

What We Provide:

Competitive compensation package
Flexible work arrangements
Clear advancement opportunities across both technical support and engineering career paths
Collaborative and supportive organizational culture

Apply

Vacancy posted 1 day ago

Similar jobs that could be interesting for youBased on the Senior Technical Support Engineer in Aurora, CO vacancy

Senior Technical Support Engineer
$90k - $141k
...people can do their best work, grow fast, and bring their full selves to the herd. Why You’ll Love This Role Cribl is seeking Technical Support Engineers to ensure customer success by providing enterprise-level support to our customers and partners. We are a fast-growing,...
Senior
Temporary work
Work experience placement
Remote work
Cribl
Denver, CO
3 days ago
Senior Technical Support Engineer - Software & IT Connectivity
$130k - $155k
...operations in Ballarat, and established operations in the United States. ABOUT THE ROLE We are looking for a Senior Technical Support Engineer to serve as a highly technical escalation point for our LifeChain™ platform, Azure environment, customer IT connectivity...
Senior
Full time
Remote work
Vitrafy Life Sciences
Denver, CO
5 hours ago
Senior Technical Support Engineer
$70k - $100k
...identity and access management. Role Purpose Statement: As a Senior Support Engineer, you will be working in a customer-facing capacity... ...professional and efficient manner, helping them identify and resolve technical issues. Meeting or exceed customer expectations on...
Senior
Local area
Worldwide
Flexible hours
Weekend work
Ping Identity
Denver, CO
17 days ago
Senior Desktop Support Technician
...Senior Support Desk TechnicianOur client is looking for an experienced Senior Support Desk Technician at our National Support Center, located... ...in south Denver, Colorado, who will provide fast and useful technical assistance, and is responsible for providing general support...
Senior
Work experience placement
Work at office
Local area
Remote work
Software Technology Inc
Denver, CO
1 day ago
IT Engineering and Strategy Transformation Senior Manager
$163.4k - $322.1k
Position Summary Engineering Transformation-Strategy Growth and Transformation Technology Senior Manager - AI & Engineering/EaaSJoin our AI & Engineering team in transforming technology platforms, driving innovation, and helping make a significant impact on our clients...
Senior
Local area
Flexible hours
Deloitte
Denver, CO
4 days ago
Technical Support Engineer
LORENZ IS HIRING! As a Technical Support Engineer, you'll provide first- and second-line technical support to pharmaceutical, biotechnology, medical device, and health agency customers, diagnosing issues, delivering fixes, and documenting defects so our R&D teams can resolve...
Temporary work
Interim role
Remote work
Work from home
Worldwide
Home office
Weekend work
LORENZ Life Sciences Group
Aurora, CO
2 days ago
Senior/Principal System Safety Engineer - Rail
...role…Providing system safety support and guidance to our clients on... ...under the direction of our senior team.Taking a leading role on... ...for rail projects that deliver technical, operational and/or... ...about your team…WSP’s System Engineering, Integration and Assurance (SEIA...
Senior
Part time
Local area
Work from home
Flexible hours
2 days per week
WSP Group
Aurora, CO
4 days ago
Senior Systems Administrator/Helpdesk Engineer
$92.3k - $166.85k
...Description Are you ready to be the technical backbone of a mission that matters? Leidos is seeking a highly motivated Senior Systems Administrator/Help Desk Engineer to support a cutting-edge Agile software development program, Chinook, for an Intelligence Community...
Senior
Contract work
Local area
Immediate start
Shift work
Day shift
Afternoon shift
Leidos
Englewood, CO
4 days ago
Senior or Principal Ecologist - Naas
...more about your role…We are seeking a Senior or Principal Ecologist to join our... ...work on some engaging projects within a supportive team of technical experts.We work closely with our... ...JC3We are one of the world’s leading engineering and professional services firms. Our...
Senior
Part time
Work at office
Local area
Work from home
Flexible hours
2 days per week
WSP Group
Aurora, CO
5 days ago
Senior/Principal Reliability (RAM) Engineer - Rail
...Leveraging your knowledge and experience to support bids, advisory, strategic decisions and... ...the team, acting as the focal point for technical expertise and guidance.Encouraging and... ...with industry partners and professional engineering institutions. This may include sitting...
Senior
Part time
For subcontractor
Local area
Work from home
Flexible hours
2 days per week
WSP Group
Aurora, CO
4 days ago
Senior / Lead IT Systems Specialist
$75k - $100k
...Description Our customer is seeking a fulltime Lead/ Senior IT Systems Specialist to serve as the primary onsite support resource for corporate users and executive... ...executive support, operational ownership, and technical expertise. The ideal candidate will be...
Senior
Permanent employment
Full time
Remote work
Flexible hours
Englewood, CO
10 days ago
Senior / Principal Drainage Engineer
...horizonsA little more about your role…WSP are seeking a Senior Drainage Engineers who specialise in Water, Drainage and Environmental... ...projects to expand the growth of our expertise and technical capability. We support clients and projects throughout the UK & Ireland...
Senior
Part time
Local area
Work from home
Flexible hours
2 days per week
WSP Group
Aurora, CO
4 days ago
Senior Cloud Support Engineer
$130k - $155k
...by offering sustainable, low-cost GPU compute power. As a Senior Cloud Support Engineer, you'll play a crucial role in empowering our customers... ...computational biology. You will be the primary point of contact for technical support, ensuring our customers can seamlessly utilize...
Senior
Full time
Temporary work
Crusoe
Denver, CO
2 days ago
Software Senior Principal Engineer -Dell AI Storage Platform
Software Senior Principal Engineer (3 openings)Infrastructure Solutions Group (ISG) builds the products that power infrastructure, solutions,... ...business and customer objectives into clear engineering plans, technical specifications and independently deliverable workstreams...
Senior
Start working today
Immediate start
Flexible hours
Dell Technologies
Aurora, CO
1 day ago
IT Senior Network Engineer (80013)
$120k - $145k
...design, setup and configure complex wireless networking that supports open or secured access and the ability to support voice and video... ...of the following: ~ Bachelor's degree in Electrical Engineering and/or Computer Science is preferred. ~6 years of experience...
Senior
Local area
Remote work
Hunter Douglas
Aurora, CO
1 day ago
Senior Principal Engineer
......WSP is one of the world's leading engineering professional services consulting firms... ...by international brainpower. We are technical experts and strategic advisors including... ...on their own initiative with some support from the senior specialist in the relevant field. The...
Senior
Contract work
Part time
Work at office
Local area
Work from home
Flexible hours
2 days per week
WSP Group
Aurora, CO
1 day ago
Senior ERP Technical Analyst - JD Edwards
...Senior ERP Technical Analyst – JD Edwards Denver, CO - Hybrid | Full-Time | Direct Hire | $170.... ...EnterpriseOne . Your work will include: Supporting, troubleshooting, maintaining, and... .... You don't need to be an AI engineer. We simply want someone who's curious...
Senior
Full time
Immediate start
Epic Placements
Denver, CO
1 day ago
Senior Caregiver
I need adult care provider with experience. Our care concerns are: Light Housekeeping, Meal Preparation, Errands / Shopping. Some light tidying up is involved. Seeking someone to handle meal preparation. Part of your responsibilities will include running errands.
Senior
CARE
Aurora, CO
3 days ago
Senior Geospatial Intelligence Analyst
Booz Allen Hamilton is seeking a seasoned geospatial analyst to join our team, applying GEOINT methods to produce actionable intelligence for warfighters and decision-makers. You will leverage GIS tools, open-source data, and collaboration across mission partners to identify...
Senior
Booz Allen Hamilton
Aurora, CO
2 days ago
BUSINESS DEVELOPER SENIOR
...el conocimiento del cliente toma un rol fundamental para la profundización de productos. Propósito del cargoEl Business Developer Senior es responsable de impulsar el crecimiento comercial en soluciones innovadoras orientadas al control del riesgo, analítica avanzada...
Senior
Experian
Aurora, CO
1 day ago
Senior Account Executive
...recruiting salesperson who knows how to build business from scratch. We're a growing agency focused primarily on advanced technical and engineering talent, and we’ve built the company around experienced people, a low-bureaucracy environment, and the expectation that good...
Senior
Remote work
Sigil Partners
Aurora, CO
1 day ago
Senior Construction Superintendent
$110k - $149k
A leading electrical contractor in Colorado is seeking an experienced General Superintendent to oversee field operations across multiple electrical construction projects. The ideal candidate will have over 10 years of experience in electrical construction and strong leadership...
Senior
For contractors
Intermountain Electric
Aurora, CO
4 days ago
Senior Project Architect
$90k - $130k
Description Eppstein Uhen Architects, Inc. (EUA) is seeking a Senior Project Architect with 10 or more years of experience in all conventional... ...for leading the development of projects including planning, technical production, project leadership, construction administration,...
Senior
Eppstein Uhen Architects
Aurora, CO
3 days ago
Senior Government Contracts Manager
Booz Allen Hamilton seeks a Contracts Manager to lead government contracts across capture, proposal, and execution, with emphasis on terms, negotiations, and risk mitigation. Role requires Top Secret clearance, 5+ years of government contracting experience, and a Bachelor...
Senior
For subcontractor
Talentify.io
Aurora, CO
5 days ago
Technical Support Engineer
$31.44 per hour
...What You Can Expect On Zoom's Tier 2 Technical Support team, you'll serve as a trusted technical resource for our most strategic Premier... ...outcomes. About the Team The Technical Support Engineering team plays a central role in elevating the customer experience...
Work at office
Local area
Remote work
Zoom Corporation
Denver, CO
2 days ago
Senior Administrative Specialist
...Children's Hospital Colorado is seeking a Senior Administrative Professional to support advanced department administrative functions and provide high-level customer service. The role relieves a division director or department manager of many administrative details. Typical...
Senior
Children's Hospital Colorado
Aurora, CO
4 days ago
Tax Director/Senior Manager
Job Description A reputable Public Accounting firm in the area is looking to add a Tax Director to their team. This stable and growing firm offers clients valuable knowledge and expertise in tax. Due to the recent growth of the firm, there is an opportunity for ...
Senior
Local area
gpac
Aurora, CO
1 day ago
Senior Product Manager
...medical devices. Working closely with Engineering, Sales, Marketing, Clinical Affairs and... ...users Define product requirements and support new product development Conduct... ...Ability to work cross-functionally across technical and commercial teams Excellent communication...
Senior
Established Search
Aurora, CO
2 days ago
Senior Accountant
$125k
...SENIOR ACCOUNTANT - Big 4 or Top 10 CPA Firm Auditors $125K Base + Up to $25K Bonus 100% Remote ***CFO is Based in DC and will ONLY... ...and motivated to continue developing Just as important as technical ability is the individual behind the résumé. The CFO is...
Senior
Remote work
Legacy Search Advisors
Aurora, CO
2 days ago
Senior & Principal Applied AI Engineer (Agentic Workflows / Autonomous Systems)
$200k - $300k
...HIRING: Senior & Principal Applied AI Engineers (Agentic Workflows / Autonomous Systems) RECRUITER OVERVIEW: Hey, I'm Will — Rumor has it I'm Colorado's #1 Most Connected, Respected & Bald-est #DevRecruiter™. As an agency software engineering recruiter, my team and...
Senior
Immediate start
Shift work
High Country Search Group
Denver, CO
1 day ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Senior Technical Support Engineer. Be the first to apply!