Lead HVAC Service Technician

Landry Mechanical, a private family‑owned home services company based in Millbury, MA, is hiring Residential Lead HVAC Service Technicians. Benefits Competitive pay – $40 to $48/hr (based on skills & experience), plus performance pay! Medical insurance (partial coverage for you and your family for health, dental, vision) Work‑life balance – PTO and a floating PTO day per year 401(k) plan with 4% match Company truck and gas card New technology: iPhone, iPad and access to integrated ServiceTitan software Paid training: Nexstar, leadership, and technical training in‑house & travel Team‑building events (baseball games, bowling, breakfasts, etc.) Opportunities for advancement as the company grows Supportive community‑focused culture that prioritizes customer care What You’ll Do Complete all general HVAC in‑home service calls Establish customer rapport to sell the right products and services Ask proper lifestyle questions to troubleshoot heating and cooling system malfunctions Diagnose and repair heating and cooling systems and lead customers to informed and confident buying decisions Educate and assist customers in choosing the best finance options and maintenance plans Explain replacement opportunities for aging, inefficient or underperforming systems Understand your service criteria and hold yourself accountable for exceeding revenue goals Show professionalism and knowledge to win new referrals and repeat business Work alongside customer service and dispatch to ensure overall business success Maintain a clean, organized job site and well‑inventoried truck Participate actively in all training exercises, morning meetings, trade shows, and retreats Train and mentor apprentices for quick, accurate repairs and installations Be accurate and timely with invoices, time cards, curbside feedback and option sheets Requirements EPA Universal Certification (required); an Oil Burner license is a plus Minimum 3 years of residential HVAC service technician experience Knowledge of local HVAC codes and ability to apply them on‑the‑job Proven track record in heating and cooling systems; ability to draw simple diagrams, read blueprints and other diagrams Commitment to continued education and training to obtain NATE certification Experience using a CRM system (ServiceTitan is a plus) Strong verbal and written communication skills Highly organized with exceptional follow‑through abilities High integrity and strong social skills to build solid connections Desire to continually improve technical skills Competitive individual contributor who also enjoys team success Clean, safe driving record Able to successfully pass pre‑employment checks Residence within 40 miles of Millbury, MA #J-18808-Ljbffr Landry Mechanical Inc Plumbing HVAC & Electric