Customer Success Representative

Account Success Representative This role is remote and not required to be in the office, however this position is required that the candidate lives within 50 miles of the Phoenix business unit. Job Summary The Account Success Representative is responsible for developing strong customer relationships that promote retention and loyalty, particularly at the start of the customer journey with WM. Additionally, this role will work closely with both our sales team and customers to ensure the customer is onboarded successfully. Essential Duties and Responsibilities Conduct Sales Rep to OBC customer transition meeting to handle onboarding process Review and verify all customer set up information is accurate Contact customer prior to delivery to confirm delivery date Verify in MAS container has been delivered and review routing to confirm service day Contact customer to confirm receipt of container and review scheduled service day Follow up with customer after first service to confirm was completed to their satisfaction Contact customer to review invoice, ensure service levels are correct, review contamination charges etc. Conduct OBC to account manager customer transition meeting to handle future needs and concerns Qualifications The requirements listed below are representative of the qualifications necessary to perform the job. Must live and work in the US. Required Qualifications Bachelor's Degree (accredited), or in lieu of degree High School Diploma Or GED (accredited) 4 years of relevant work experience. 2 years Experience in customer service (in addition to education requirement) Physical Requirements Repetitive Motions Eye/Hand/Foot Coordination Sitting Talking Hearing Office: This job primarily operates in a remote work environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc. The expected pay range for this position across the U.S. is $21 - $22. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location. At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. About Us WM (WM.com) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post?consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas?to?electricity plants in North America. WM's fleet includes more than 12,000 natural gas trucks the largest heavy?duty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company's sustainability progress and solutions, visit Sustainability.WM.com. Equal Employment Opportunity For United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation. Real ID In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSA?approved alternative. About the Team What is the value of a WM job? At WM we know that the value of a WM job is more than a paycheck. It's a way to create opportunities for you and your family. This is why we are constantly working to make WM a great place to work and grow a career. We Are WM is what defines the perks of being in the WM family from benefits, to resources and engagement activities. We are People First. We are Committed to Your Growth. We Are Investing in You. We are a Family. We are Stable. We are Always Working for a Sustainable Tomorrow. Job Info Job Identification 2353188 Job Category Account Management Posting Date 09/02/2026, 06:36 PM Job Schedule Full time Locations 2550 W UNION HILLS DR, PHOENIX, AZ, 85027, US (Remote)