Front Desk Clerk

Front Desk Clerk

Lake Raystown Resort - Entriken, PA 16638

Overview

Job Shift Any Education Level Not Specified

Description

Use Agilysys Reservations Software to facilitate all aspects of our Front Desk and Guest Services Departments.

Proficiently handle check-in and check-out of all Resort guests

Have extensive knowledge of Lake Raystown Resort and Raystown Lake to effectively answer guest questions

Effectively manage the high volume of telephone calls and foot traffic at the Resort Center, a fast paced atmosphere

Handle all guest comments, concerns complaints and problems

Balance sales and payment statements and report complete and accurate information to the night auditor

Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Ensure uniform and personal appearance are clean and professional. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards. Perform other reasonable job duties as requested by Supervisors.

Qualifications

Must be 16 years of age or older

All staff under 18 must have a worker's permit provided by your local school district

Previous customer service experience preferred

Hands-on experience in cashier duties preferred

Patience and customer-oriented approach a must

Excellent people skills with a friendly attitude

Ability to work quickly and as a team in a fast-paced environment

Reliable transportation required

Ability to stand, sit or walk for an extended period of time or for an entire work shift

Must be upbeat, outgoing and positive