Program Lead

Program Lead – Multiple Locations (Croydon, PA) Requirements The ideal candidate will possess the following qualifications: Must be 18 years old. Must have a verifiable High School diploma/G.E.D. OR 4–5 years' experience working in a human services residential setting. 1–3 total years of experience required. Willingness to obtain NADSP Certification within first year of hire, if required. Description Are you looking for an opportunity to advance your career while working with an extraordinary team? At Merakey, we put heart and soul into everything we do. We are seeking a Program Lead to join our team in Croydon, PA ! The Program Lead plays a critical role in the day‑to‑day management and oversight of specific programs or services within their identified Division. Reporting to the Program Manager, this position is responsible for coordinating program activities and ensuring the delivery of high‑quality services to program participants. This role may manage a caseload of their own. Qualifications Excellent interpersonal, communication, and conflict resolution skills. Ability to prioritize tasks, manage multiple responsibilities, and meet deadlines in a fast‑paced environment. Ability to make quick decisions and remain calm under pressure. Ability to work independently and collaboratively as part of a team. Staff Management Provide guidance, support, and direction to staff members. Assign duties and responsibilities to staff based on program needs and individuals' strengths. Conduct regular check‑ins and provide feedback to staff regarding performance and areas for improvement. Client Care and Safety Ensure the safety and security of clients and staff by enforcing program policies and procedures. Monitor client behavior and intervene as necessary to de‑escalate conflicts or address concerns. Respond to emergencies or crises effectively, following established protocols and seeking assistance as needed. Specific Job Functions Acts as Lead staff and point person when on shift. Prepares and manages house schedules in coordination with the Program Manager. Direct Care responsibilities to include but not limited to ADL's, food preparation/feeding, maintaining required supervision requirements. Medication management and administration. Incident Management in coordination with Program Manager and QCO. Manages all household needs to include but not limited to menu development, grocery shopping, housekeeping. Ensure ongoing upkeep and maintenance of assigned home. Ensures overall cleanliness ongoing. Daily maintenance needs (lightbulbs, filter cleanings, etc.). Identifies needed repairs and submits maintenance requests. Schedule Sun 9a-11p, Mon‑Thurs 9a‑3:30pm. Compensation Earn up to $21.00/hour with the selection of the Enhanced Pay option. Benefits Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support. Retirement plan – both pre‑tax and Roth (after‑tax) options available for employee contributions. DailyPay – access your pay when you need it. On the Goga well‑being platform, featuring self‑care tools and resources. Access Care.com for backup childcare, elder care, and household services. Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP). Tuition reimbursement and educational partnerships. Employee discounts and savings programs on entertainment, travel, and lifestyle. Access to Pryor Online Learning for free online personal development classes. Equal Opportunity Employer Merakey is proud to be an Equal Opportunity Employer. We deeply value diversity and do not discriminate on the basis of race, religion, color, national origin, ethnicity, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or disability status. We encourage applicants from underrepresented backgrounds and welcome all Veterans to apply. #J-18808-Ljbffr