Sr. Hearing Instrument Specialist at University of Miami in Miami, Florida

Sr. Hearing Instrument Specialist

The University of Miami/UHealth Department of Otolaryngology has an exciting opportunity for a full time Sr. Hearing Instrument Specialist to work in Miami, FL. The Sr. Hearing Instrument Specialist (HIS) is responsible for the identification and rehabilitation of hearing impairment including determining the appropriateness and benefit of amplification, as well as providing basic audiometric testing with mastery of related processes, optimal customer service, and the management and development of the HIS team. The Sr. Hearing Instrument Specialist counsels patients regarding test results and reviews options which best meet their hearing care needs, at an expert level. In addition, the incumbent performs hearing aid testing, selection, and fitting to all populations. The Sr. Hearing Instrument Specialist reviews pricing and sale of hearing aids as part of the patient education process and is involved in price setting in the hearing aid practice in addition to performing assigned administrative tasks related to the practice.

Core Job Functions:

• Conducts air and bone conduction threshold measurements; utilizes pure tone masking procedures in conducting tone decay testing and Speech Discrimination (SD) tests; and obtains Speech Reception Thresholds (SRT).
• Establishes Most Comfortable Listening Level (MCL) and determines Uncomfortable Listening Level (UCL/LDL).
• Utilizes speech masking and performs tympanometry; obtains acoustic reflexes ipsilaterally and contralaterally.
• Operates the audiometer and utilizes otoacoustic emission equipment (OAE). Coordinates and interprets test results.
• Completes patient chart notes and sends written report to referring and primary care physicians.
• Counsels patients regarding test results; provides hearing aid candidates with education materials and scheduling information; makes recommendations regarding hearing care options; and sells appropriate hearing care products and warranties.
• Provides hearing aid dispensing, including selection, fitting, ear-mold acoustics, ongoing management with follow-up, education, and patient training on device use and care.
• Conducts real-ear measurements; performs functional gain testing; and performs correct programming, modifications, and acoustical adjustments. Performs hearing aid checks, cleaning, and repairs.
• Demonstrates and sells Assistive Listening Devices (ALDs), batteries, and other special products.
• Manages and oversees the hearing aid device inventory and queue for all patient populations.
• Assesses clinical quality outcomes, including efficiency and productivity.
• Provides excellent customer service and maintains good public relations. Ensures confidentiality to maintain compliance with all HIPAA regulations.
• Participates in training sessions to remain up to date with and share knowledge of new hearing assistance devices.
• Collaborates with HA Center leadership to strategize on price-setting.
• Trains and develops HIS staff; provides input on the management of the HIS practice and team.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Core Qualifications:

• High School Diploma or equivalent/relevant experience, certification or license
• Valid State of Florida Hearing Instrument Specialist (HIS) license required
• Refer to department description for applicable certification requirements
• Minimum 5 years of relevant experience required

Knowledge, Skills and Abilities:

• Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
• Teamwork: Ability to work collaboratively with others and contribute to a team environment.
• Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
• Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.