Digital Assets, Manager

The Digital Asset Manager is responsible for the day-to-day operation, governance, and optimization of Hornets Sports & Entertainment’s (HSE) Digital Asset Management (DAM) ecosystem, with PhotoShelter serving as the primary platform. This role oversees the full lifecycle of photo and video assets—from ingestion and metadata tagging to access management, delivery, and long-term archival—supporting all HSE departments and external partners.Reporting to the Director of Content & Creative Operations, the Digital Asset Manager works closely with HSE Studios, Marketing, IT, and Communications to ensure assets are discoverable, secure, and efficiently distributed. This role balances hands-on asset management with user support, workflow improvement, and system governance. As a secondary responsibility, the Digital Asset Manager may provide photography coverage for select team, community, corporate partnership, and internal events when additional content support is required.Core ValuesHSE embodies the following core values:IntegrityTeamworkCompetitivenessCandorAccountabilityResilienceEssential Duties & ResponsibilitiesOwn the day-to-day administration of digital asset systems such as but not limited to PhotoShelter and Mimir, including asset ingestion, metadata standards, taxonomy governance, access controls, and distribution workflowsManage the complete photo and video asset lifecycle, including file naming, IPTC metadata tagging, quality control, uploads, delivery, and archival preservationLead preservation and archival cataloging of the Charlotte Hornets historical asset library dating back to 1988Ensure assets are consistently categorized, searchable, and aligned with organizational standards through regular audits and quality checksServe as a primary IT Help Desk resource for asset management–related requests, troubleshooting, and user supportManage user access and permissions to ensure internal teams can efficiently and securely locate and use assetsPartner with Communications, Consumer Engagement, and creative teams on special projects and workflow enhancements to improve productivity and user experienceReview and approve asset uploads from contract contributors and third-party vendors, ensuring compliance with approved metadata, naming conventions, and upload processesSupport integrations and workflows between PhotoShelter and related tools (e.g., Workfront, OneDrive, Dropbox, FTP solutions, AP Images, CatDV) Provide photography coverage for select team, community, corporate partnership, and internal events as assigned.Capture and edit still photography consistent with organizational brand standards.Assist with game-day or event coverage during periods of increased content demand.Ensure photography captured by the organization is properly archived, tagged, and incorporated into the DAM system.Support freelance photographers and content contributors by ensuring adherence to established file delivery standards.Champion continuous improvement with a focus on operational controls, information security, and risk managementDocument processes, standards, and best practices for DAM usage across the organizationPerform other duties as assignedRequired Skills, Experience and AbilitiesYou will need to demonstrate the following competencies to be successful in this role:Bachelor’s degree or equivalent experience in Library Science, Information Science, Archival Science, Communication Management, Marketing, or a related field (preferred, not required)Strong experience working with Digital Asset Management systems, with hands-on responsibility for metadata, governance, and user access (PhotoShelter experience strongly preferred)Deep comfort working with large-scale media libraries, including still photography and video assetsExtensive knowledge of macOS environmentsWorking knowledge of Adobe Creative Cloud and modern photo/video production workflowsFamiliarity with audio, video, and image file formats, containers, codecs, and delivery standardsExceptional organizational skills and attention to detail, paired with the ability to think strategically about long-term asset managementAbility to manage multiple priorities and projects in a fast-paced, deadline-driven environmentStrong analytical skills with the ability to identify inefficiencies and implement process improvementsExcellent written and verbal communication skills; ability to collaborate effectively across technical and non-technical teamsProven problem-solving skills and comfort navigating unique or ambiguous situationsStrong time management, adaptability, and openness to feedbackHigh level of professionalism, discretion, and commitment to confidentialityAvailability to work a variable schedule, including nights, weekends, holidays, Hornets home games, and arena events as neededAdditional InformationThis is a full time benefit eligible position. HSE is dedicated to creating and upholding a welcoming environment that celebrates diversity.HSE provides valuable benefits and competitive time off policies to help you and your family lead healthy, balanced lives.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All requests for medical or religious accommodations to perform the stated job duties will be considered.Job SummaryRequisition Number: DIGIT001728Job Category: RevenueSchedule: Full-Time