Retail Sales Associate

Key Holder PositionThis position is located at 1245 Worcester St, Natick, Massachusetts, 01760 United StatesRole SummaryThe Key Holder collaborates with the store management team in the supervision of daily store operations. Key Holders support the store by setting a fun and energetic pace to accomplish operational and visual objectives and drive sales through genuine customer connections.Role ResponsibilitiesBrand ExperienceActs as a brand representative reflective of company valuesLeads by example in upholding a service culture that demonstrates extraordinary service to cultivate an environment of genuine customer connection; uses customer feedback to understand customer perspective to positively improve interactionsDelivers a seamless, omni channel shopping experience through understanding and utilization of the tools available to service the customer (i.e. MPOS, POS, In-Store & Curbside Pick Up)Leadership + Team ManagementActively participates as floor service leader by facilitating an energized pace, positive service environment, communication of daily sales goals and key metrics, while maintaining zone and floor needsTakes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing brand resourcesActs as an elevated team member, exercising decision-making and multitasking capabilities while always prioritizing service over tasksVisual + Business OperationsSupports the store management team by participating in daily opening and closing office procedures and operational tasks and projectsCollaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining Urban Outfitters' visual and display standards; ensures omni channel orders are processed timely and accuratelyAdheres to store's safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the storeCommunication + RelationshipsContributes to an inclusive work environment by actively listening to others and seeking different perspectivesSupports the onboarding of new hires in their orientation and training, provides feedback to leadership team on associate performance and promotabilityEager to develop new skills while being open and responsive to feedback; enhances customer experience through positive and authentic interactionsStays current and responds to communication; contributes to sharing information with the team and actively participates in daily meetings, store initiatives, and brand focuses.Role QualificationsPassion for UO brandLeadership experienceExperience being a team playerAbility to work flexible hours to meet the needs of the store including nights, weekends, and holidaysEagerness to learn and grow within the organizationThe PerksURBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit RangeUSD $18.00 - USD $18.00 /Hr. Urban Outfitters