ServiceNow Technical Architect
E-Solutions
ServiceNow Technical ArchitectWe are looking for a hands-on ServiceNow Technical Architect with strong expertise in ITSM and Virtual Agent (VA) to design and deliver scalable automation solutions.The role requires deep involvement in solution design, development oversight, and integration architecture, with a strong focus on self-service, chatbot automation, and ITSM workflow orchestration.Key Responsibilities1. Architecture & Solution DesignDefine end-to-end architecture for ServiceNow solutions with primary focus on:ITSM (Incident, Request, SLA lifecycle)Virtual Agent (self-service and chatbot automation)Translate business requirements into scalable, automation-driven solutionsDesign conversational workflows integrated with backend ITSM processes2. ServiceNow ITSM & Virtual Agent (Core Focus)Lead design and implementation of Virtual Agent conversational flows:Intent recognition, topics, guided workflowsArchitect chatbot-driven ITSM automation:Incident creation, request fulfillment, SLA orchestrationEnsure alignment between:Virtual Agent (front-end interaction)
Vacancy posted 4 days ago
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