Concierge

Concierge Position at Hotel JeromeHotel Jerome has been the social hub of Aspen since its opening in 1889 at the height of the town's silver boom, known as the place where all great stories were born and are told. As the only Aspen hotel to survive the silver crash, the long pre-ski-resort winters, and the Depression, we've seen cowboys ride through our doors, 10th Mountain Division soldiers gather round over pints after training on the slopes, and Hunter S. Thompson holding court during his run for sheriff. You can't experience Aspen, without experiencing Jerome.The targeted compensation wage for this full time year round, non-exempt position is $24-25/hr plus tips. The position offers a competitive compensation package presented by Auberge Collection.We are seeking a knowledgeable and enthusiastic Concierge to join our team. The Concierge will be responsible for assisting guests with various inquiries, making reservations, and providing recommendations to enhance their stay. The ideal candidate will have excellent communication skills, a strong attention to detail, and a passion for hospitality.Greet guests upon arrival and provide them with information about the hotel's amenities and servicesAssist guests with restaurant reservations, transportation arrangements, and local attractionsProvide recommendations for dining, shopping, and entertainment optionsHandle guest inquiries and resolve any issues or concerns promptly and professionallyMaintain a neat and organized concierge desk and lobby areaCollaborate with other hotel departments to ensure guest satisfactionPrevious experience in a customer service role, preferably in a hotel or hospitality environmentExcellent communication and interpersonal skillsKnowledge of local attractions, restaurants, and transportation optionsStrong organizational skills and the ability to multitaskProficiency in Microsoft Office and reservation management softwareFlexible schedule, including evenings, weekends, and holidaysThe comprehensive benefit package for this position includes paid time off, sick and safe time, Medical, Dental and Vision healthcare plans, 401(k) plans with employer contribution, Health and Flexible Spending Account programs, Employee Assistance Program and Company stay discounts. Benefits package may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.Auberge Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations.Auberge Resorts Aspen Inc is an Equal Opportunity Employer, M/F/D/V. Auberge Resorts Aspen Inc provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auberge Resorts Aspen Inc complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.