Financial Counselor

Your experience matters Westpark Springs is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Financial Counselor joining our team, you're embracing a vital mission dedicated to making communities healthier. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve. Financial Counselor - Make a Meaningful Impact in Patient Care At Westpark Springs Behavioral Hospital, our team is dedicated to changing lives--and our Financial Counselors play a vital role in that mission. As a trusted resource for patients and families, you'll help navigate the financial side of care with clarity, compassion, and confidence. What You'll Do: Guide patients and families through financial responsibilities with empathy and transparency Verify insurance coverage and clearly explain benefits and out-of-pocket costs Help patients understand their options, including payment plans and funding resources Collaborate with patients to create fair, manageable financial solutions Ensure accurate and timely insurance verification and documentation What Makes This Role Special: Direct impact on patient experience during critical moments Supportive, team-driven culture focused on compassion and respect Opportunity to build expertise in healthcare finance and insurance navigation Competitive pay and strong benefits package What You Bring: Strong communication and problem-solving skills Attention to detail and ability to manage multiple priorities Knowledge of insurance types (HMO, PPO, Medicare, Medicaid, commercial) preferred Passion for helping others and making a difference What we're looking for Applicants should have a high school diploma. Additional requirements include: Previous experience in healthcare collections or a related field, or any combination of education, training, or experience in health care business office setting preferred. Valid driver's license preferred May be required to work flexible hours and overtime. Crisis Prevention Training (CPI) within 30 days of employment and prior to any patient contact. Schedule: Days Why join us We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers: Comprehensive Benefits : Multiple levels of medical, dental and vision coverage for full-time and part-time employees. Financial Protection & PTO : Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off. Financial & Career Growth : Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match. Employee Well-being : Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs). Professional Development : Ongoing learning and career advancement opportunities. More about Westpark Springs Westpark Springs is a 35 bed behavioral health hospital that has been offering exceptional care to the community for over 5 years. EEOC Statement Westpark Springs an Equal Opportunity Employer. Westpark Springs is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment. #J-18808-Ljbffr