Field Quality Engineer - Data Center

Responsibilities Clarifying with the customer any problems identified and resolving any quality concerns while collaborating with the relevant ST teams or divisions. Identifying any quality concern and escalating the issues as needed. Visiting the customer regularly to discuss quality topics, enhance the relationship and follow up on open quality issues. Working with ST division and manufacturing product quality and relaying any elements necessary to meet customer needs. Monitoring and promoting commitments made to the customer (cycle time analysis, request response time, PPM, etc.). Gathering, consolidating and exploiting information coming from and going to the customer, and routing it to the relevant internal source (division, service quality, etc.). Escalating to manager any matters that can lead to a critical situation with the customer. Monitoring the quality performance of ST at the customer’s, based on standard indicators (PPM, KPIs, etc.). Sharing the customer’s evaluation of ST with the appropriate division (i.e.: scorecards) and requesting that corrective actions are put in place where necessary. Working in conjunction with sales, customer service and technical marketing who deal with the same customer(s). Ensuring good communication/collaboration with the product quality group/logistics/central functions/manufacturing sites. Profile BS Electrical Engineering, Electronic Engineering, or Computer Engineering. 10 years of relevant experience. Effectively interacts with others, establishing open, candid, and trusting relationships. Strong documentation, communication, and interpersonal relationship skills. Excellent negotiating and relationship management skills. High attention to detail and accuracy. SiC knowledge is preferred. Semiconductor knowledge is preferred. Basic knowledge of data centers framework and architecture. Salary Base annual salary range for this role is $151,200 to $189,000 USD. EEO Statement At ST, we endeavor to foster a diverse and inclusive workplace, and we do not tolerate discrimination. We aim to recruit and retain a diverse workforce that reflects the societies around us. We strive for equity in career development, career opportunities, and equal remuneration. Diversity, equity, and inclusion (DEI) is woven into our company culture. #J-18808-Ljbffr