Front Desk Associate

Resort Front Desk Associate

The Resort Front Desk Associate plays a key role in shaping the guest experience from arrival to departure. This position serves as a primary point of contact for visitors, assisting with check-in and check-out procedures, coordinating room assignments, processing payments, and responding to guest needs. The ideal candidate is service-focused, organized, and committed to creating a welcoming and memorable stay for every guest.

Primary duties of this position include:

• Welcome guests upon arrival and provide courteous, professional assistance throughout their stay
• Complete guest check-in procedures, assign rooms, and coordinate accommodations for special requests whenever possible
• Maintain proper inventory and control of guest room keys in accordance with company procedures
• Handle guest departures by finalizing accounts and completing check-out transactions
• Communicate guest requests to appropriate departments by submitting housekeeping or maintenance service requests
• Address guest concerns promptly and work to resolve issues in a positive and professional manner
• Accurately process payments, including cash and credit card transactions
• Follow up with guests during their stay to ensure satisfaction and address any needs
• Review registration details in the system to confirm accuracy of guest information, payment methods, and booking details
• Support other front office operations during high-volume periods or when additional assistance is needed
• Provide helpful information regarding resort amenities, property events, nearby attractions, and local directions
• Perform additional duties as assigned by management

Desired qualifications for this role include:

• Available to work primarily from 3:00 PM to 11:00 PM. Flexibility to work a variety of shifts based on business needs, including evenings, weekends, and holidays common in hospitality environments
• Strong organizational skills with careful attention to detail
• A genuine commitment to delivering outstanding service to guests and fellow team members
• Dependable work habits and a consistent record of reliability and professionalism
• Ability to work cooperatively with others in a team-oriented environment
• Clear and professional communication skills when interacting with guests, colleagues, and supervisors

All team members enjoy WEEKLY PAY!

Qualifying team members may enjoy the following benefits:

• Medical and Dental insurance
• Supplemental insurance plans (ex. Vision, Life, etc)
• Paid Time Off
• 401(k) retirement plan with company match
• Bereavement Leave
• Jury Duty Pay
• Employee Assistance Program
• David L. Brittain Scholarship Program
• Tuition Reimbursement
• Resort Accommodations Discount
• And more!

WE ARE MORE THAN JUST A WORKPLACE

We love what we do! Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. This is a place where friendships blossom and careers soar. As a company, we continue to grow and we hope you will grow with us.

As leaders in the hospitality and tourism industry, our company is rooted in a strong, caring culture steeped in rich history and respect. Whether you're looking for your first job or your next career opportunity, we offer a wide variety of rewarding roles where your contributions truly matter. You will find your work rewarding as YOU make the difference to each of our guests. Start your journey today and turn a job into a career with Brittain Resorts & Hotels!

We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.