Intake Receptionist

The Intake Receptionist serves as the first point of contact for individuals seeking services and support. This position is responsible for providing exceptional customer service by answering and screening incoming calls, directing callers to the appropriate staff member or department, and supporting daily intake operations through administrative and clerical functions. The intake receptionist coordinates and maintains referral spreadsheets for diagnostic eligibility assessments. The Receptionist assist with data entry, document management, purchasing activities, quality management support functions, filing, and other administrative duties to ensure efficient department operations and excellent customer services.

Job Duties:

• Customer Service and Telephone Operations
  • Answer incoming calls promptly, professionally, and courteously.
  • Screen calls to determine caller needs and direct calls to appropriate staff or departments.
  • Take and relay accurate messages when staff are unavailable.
  • Provide general information regarding services, programs, and agency procedures.
  • Track incoming inquiries for LIDDA services.
• Intake and Administrative Support
  • Upload, scan, and index documentation into electronic records.
  • Assist with maintaining accurate client and departmental records.
  • Monitor and distribute faxes and electronic communications as assigned.
  • Provide information regarding waiver services and complete interest list additions as needed.
  • Assist intake and service coordination staff with administrative tasks.
  • Provides support for Eligibility Determination process.
• Quality Management
  • Assist with Quality Management activities, audits, and documentation requests.
  • Help maintain compliance-related records and reports.
  • Support departmental tracking and monitoring processes.
• Professional Responsibilities
  • Participate in staff meetings and required training.
  • Maintain professional interactions with clients, families, staff, and community partners.
  • Perform other duties as assigned.

Minimum Qualifications:

High School Diploma or GED, Valid Texas Driver's License, Personal automobile insurance as required by the State of Texas.

Preferred Qualifications:

Bilingual (English/Spanish). Knowledge of Medicaid programs, managed Care Organizations, IDD services, and related eligibility criteria. Familiarity with local service systems for individuals with intellectual and developmental disabilities (IDD). Experience with electronic health records (EHR), state registry databases, and applicable state reporting systems. Experience performing administrative, receptionist, intake, customer service, data entry; quality management support, or document management functions. Experience working with vulnerable populations healthcare, human services, or behavioral health programs.

Knowledge, skills, and abilities

• Proficient computer skills, including Microsoft Word, Excel, and Outlook.
• Strong verbal and written communication skills.
• Excellent customer service and telephone etiquette skills.
• Ability to maintain confidentiality of client and organizational information.
• Strong organizational skills and attention to detail.
• Ability to monitor timelines and due dates accurately.
• Ability to interact professional and compassionately with individuals, families, staff, and community partners.

Salary: $18.11 per hour

Schedule: Monday - Friday 8:00am to 5:00pm

Employee Benefits at Full-Time Include:

• Employer-Cost Sharing of Health Insurance (Plus 50% of Elected Dependent Coverage)
• Employer-Paid Short-Term Disability Insurance
• Employer-Paid Term Life Insurance
• Employer-Match Retirement Contributions (Up to 5% of Base Salary)
• Optional Dental, Vision, Life and Long-Term Disability Insurance
• 13 Paid Holidays per Year
• 2 Weeks of Paid Vacation Leave per Year with Graduating Accrual Rate
• 2+ Weeks of Paid Sick Leave per Year
• Public Service Loan Forgiveness
• Tuition discounts for select Colleges