Sr. Program Manager

Job Overview The Senior Program Manager leads the Program Division, overseeing all agency programs within the Youth, Family, Couples, and Parenting department. They are responsible for ensuring compliance with county, state, and federal regulations, as well as the requirements of funders, foundations, and unrestricted sources. This position provides leadership and support to all Program Managers and program administrative staff. Reporting directly to the Chief Operating Officer (COO), the Senior Program Manager is responsible for overseeing program staff implementation, reporting, data analysis, staff training, and coordination of cross‑departmental meetings. This role requires a detail‑oriented and highly collaborative leader capable of planning, implementing, and monitoring program initiatives through completion. The Senior Program Manager will also assist in budget preparation and review, contribute to the implementation of the agency’s strategic plan, and support the development and submission of grant applications. The ideal candidate is innovative, organized, flexible, and dependable, with a strong commitment to program excellence and continuous improvement. Responsibilities Develop and oversee an effective plan of action for all agency programs, from inception to completion, ensuring timelines, objectives, and deliverables are consistently met. Ensure curriculum fidelity, program quality, and compliance with all applicable federal, state, and county regulations, as well as funder and foundation requirements. Implement and monitor staff training to meet grant and funding guidelines and maintain compliance with state and federal standards, including child protection and safety requirements. Provide leadership and supervision to all Program Managers and support staff, ensuring programs and teams are managed effectively, performance expectations are met, and staff receive coaching, professional development, and support. Conduct Level 10 team meetings with Program Managers and ensure that all direct reports meet consistently with their site teams to promote productivity, communication, quality assurance, and client satisfaction. Oversee data collection processes and systems across all program divisions; ensure data accuracy, timeliness, and consistency for reporting, evaluation, and decision‑making purposes. Track, analyze, and compile program performance data and KPIs; evaluate outcomes and present findings, trends, and recommendations to the COO and leadership team. Collaborate with the Finance Department to develop, review, and monitor program budgets; ensure all spending aligns with funder requirements and agency priorities and that funds are used in a timely, compliant manner. Support the COO and CEO with grant development activities, including data gathering, proposal writing, timely submission of grant applications, and identifying new funding opportunities for youth and parent development programs. Lead and monitor the timely completion of re‑application deadlines, continuation applications, and grant renewals to ensure ongoing program funding. Provide strategic vision and leadership to Program Managers and support staff, fostering innovation, problem‑solving, and high‑quality service delivery across all programs. Develop and implement programmatic systems and processes that drive efficiency, productivity, and program impact. Assess and manage programmatic risks while ensuring alignment with the organization’s mission and strategic plan. Collaborate with the Communications and Marketing Team to increase awareness of programs through internal and external messaging, social media, community outreach, and establishing community partnerships. Build and maintain strong partnerships with schools, community organizations, and business partners; assist with securing agreements, letters of support, memorandums of understanding, and other collaborative opportunities that enhance program visibility and sustainability. Represent the organization professionally at community meetings, events, media opportunities, and coalition gatherings to strengthen partnerships and promote the mission. Ensure all programs operate within budget, achieve performance goals, and advance the organization’s mission, vision, and strategic objectives. Conduct and/or document professional development and training sessions for direct reports and coordinate with HR on personnel needs, performance issues, or additional support. Ensure timely submission of required reports, data summaries, and program documentation to funders and internal leadership. Proactively communicate with the COO and CEO regarding program performance, challenges, funding risks, or opportunities for improvement. Lead or participate in strategic planning meetings, goal setting, and program improvement initiatives that align with organizational growth and innovation. Support the creation of new youth and family programs aligned with educational and service areas, with potential for unrestricted revenue generation. Reinforce and model core values across all program operations and staff leadership. Complete all required trainings before established deadlines and perform other duties as assigned. Qualifications Master’s degree in management, human services, or a related field is required. Bilingual (English and Spanish or English and Creole preferred). Minimum of ten (10) years of experience as a program director. Minimum of five (5) years of experience as a program manager. Proven track record of leading teams toward achieving organizational goals and cultivating a culture of accountability and excellence. Demonstrated knowledge of positive youth development practices and healthy relationship education, with a passion for helping youth and families achieve positive life outcomes. Familiarity with Miami‑Dade and Broward County communities and their diverse populations. Proficiency in Microsoft Office Suite (Word, PowerPoint, Outlook, Excel) and comfort learning new software systems. Strong strategic thinking, organizational, and analytical skills, with the ability to interpret data and apply insights to program improvement. Solid understanding of budget management, basic accounting, and data analysis principles. Exceptional verbal and written communication skills, with the ability to prepare reports, proposals, and presentations for internal and external audiences. Highly organized, detail‑oriented, and self‑motivated, with the ability to prioritize tasks and manage multiple projects under tight deadlines. Strong business acumen, customer service orientation, and the ability to build collaborative relationships across departments and with community stakeholders. Excellent time management and adaptability in fast‑paced environments. Able to commute to all sites located in Miami‑Dade and Broward County. Competencies Leadership and Team Development: Demonstrates the ability to motivate, guide, and develop team members to achieve program and organizational goals. Strategic Thinking: Plans and executes initiatives that align with the organization’s mission and long‑term objectives. Program and Operational Excellence: Ensures programs are delivered with high quality, compliance, and effectiveness through clear systems and accountability. Communication: Communicates clearly, professionally, and persuasively in both written and verbal forms across all levels of the organization. Analytical Thinking: Uses data to identify trends, evaluate performance, and inform decisions that enhance program outcomes. Collaboration and Relationship Building: Builds positive relationships internally and externally, fostering trust and teamwork among diverse partners and stakeholders. Problem Solving: Anticipates challenges, identifies solutions, and takes decisive action to maintain program success and operational efficiency. Adaptability: Adjusts to changing priorities, funding requirements, and organizational needs while maintaining focus on key objectives. Fiscal Responsibility: Manages budgets and resources prudently to meet program goals and ensure compliance with funder guidelines. Cultural Competence: Understands and respects the diverse backgrounds and experiences of youth, families, and staff served by the organization. Physical Demands This position is regularly required to sit, stand, walk, speak, and hear. The position requires extensive computer use so the employee must have sufficient hand dexterity to use a computer keyboard and be capable of reading a computer screen. The employee must occasionally lift and/or move up to 30 pounds. Reasonable accommodation may be made to enable otherwise qualified individuals with disabilities to perform the essential functions. Limitations and Disclaimer This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job‑related instructions and to perform other job‑related duties requested by their supervisor in compliance with Federal and State laws. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at‑will” basis. We are an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, or any other legally protected status. Hiring is contingent to references and Level II background screening and Sex Offender background check successfully passed. #J-18808-Ljbffr