Public Safety Dispatcher - Entry and Laterals

The Position

Join the best! Our Public Safety Dispatchers are the critical first link between the community and emergency responders, handling 911 and non emergency calls, prioritizing incidents, and coordinating police response in fast paced, high pressure situations. This is more than a job, it is an opportunity to make a meaningful difference every day by helping protect lives and supporting your community when it matters most. WHAT WE OFFER YOU:

Competitive salary - up to $128,064 annual salary ($61.57/hr)

Holiday-in-lieu pay - 6.5% of base salary

POST certification pay - up to 5% depending on level of POST certificates

Uniform allowance - $700 annually

Vacation accrual commensurate with your years of experience as a POST-certified dispatcher

Training differential - $75/day

Bilingual pay - $200/month once certified by the City

City contribution towards deferred compensation up to 2% of base salary

Up to $2,726.75 monthly City contribution toward medical and dental benefits (you pay only $312.29/month for Kaiser family coverage)

SELECTION PROCESS:

Apply through the City's website - Click on "Apply" above.

Application Review - Ongoing

Panel Interview - Selected candidates who best meet the minimum qualifications will be invited to a Panel Interview.

Command Interview - Candidates who pass the Panel Interview will be invited to an interview with San Leandro Command Staff.

Personal History Statement (PHS) - Candidates who pass the Command Interview will be contacted to submit their PHS.

CritiCall Test* - Candidates moving forward in the recruitment process will be required to take and pass the CritiCall test.

Polygraph - Candidates who successfully pass the CritiCall test will be scheduled for a polygraph.

Background Investigation - Candidates who pass the polygraph will undergo a background investigation.

Medical exam and psychological evaluation - Candidates who pass the background investigation will be given a conditional offer and then be scheduled for a medical exam and psychological evaluation.

Final Job Offer - Candidates who successfully pass the medical and psychological evaluations will receive an official job offer. Welcome to the City of San Leandro!

*CritiCall Test: Candidates required to take the CritiCall test must obtain scores that meet or exceed all of the following module score requirements:

• Decision Making
• Data Entry MT (Audio) 2004
• Call Summarization 1 58
• Call Summarization 2 MT 66
• Cross Referencing (Audio) 54
• Memory Recall 70
• Memory Recall-Numeric (Audio) 60
• Prioritization 72
• Map Reading 66
• Spelling 72
• Sentence Clarity 64
• Reading Comprehension 55
• Overall Non-Data Entry 62
• Overall Data Entry 2004

For information on where the CritiCall test is offered, please visit

Duties and Responsibilities

Supervision Exercised and Received: This class has no supervisory responsibility. Receives general direction from assigned management and/or supervisory staff. Essential Functions: The functions of the classification may include, but are not limited to, the functions below and are subject to changes in operational necessity.

• Answers an emergency and non-emergency switchboard including hearing impaired line and related equipment;
• Analyzes and evaluates complaint call information and determines dispatch priority and appropriate personnel and resources required;
• Uses radio codes to dispatch and coordinate police personnel response units to incidents that originate with 911, non-emergency, and radio calls; transfers the information so that medical and fire response units are dispatched to incidents;
• Maintains radio contact and monitors the status of field units and incidents at all times;
• Enters information into the Computer Assisted Dispatch (CAD) and supportive systems, which processes information and associated data on incidents;
• Performs related duties as assigned. For detailed information about the job classification, visit: Public Safety Dispatcher.

Qualifications

To qualify as a Public Safety Dispatcher, an applicant must:

• Possess a high school diploma or a G.E.D.
• Possess recent work experience involving public contact in which good judgment, tact, and effective written and verbal communication skills were clearly required.
• Possess within one year of hire and maintain a valid POST Basic Dispatch certificate.

Additional Information

Information contained herein is subject to change without notice. The City of San Leandro is an Equal Opportunity Employer. For more information regarding ADA accommodations or Veteran's preference, please visit