Customer Service Specialist

Customer Service Representative

We believe that great healthcare is an essential safeguard of human dignity. At Laborie, we know the work we do matters it's what fuels our motivation and contributes to our success. If you're ready to make a positive impact in the lives of patients across the globe, we'd like to meet you. We support and empower our employees to grow their careers in an environment that encourages a sense of belonging and a connection to doing good. We're not afraid to roll up our sleeves to make our goals a reality and work together to solve for our customers. We reward and recognize our employees based on our values of Aspire to Greatness, Respect All, Own It, Working Together, Persist with Passion.

Who We're Looking For: As a key member of the Supply Chain Operations Team, the Customer Service Representative will support activities related to assisting and processing customer inquiries specific to products and services. Pay rate is $21-$23/hour, depending on experience.

About the Role:

• Act as key point of contact for customers, providing total order management, including order receipt, order entry, order confirmation, order tracking, pricing verification, data stewardship, late order notifications, and timely invoicing.
• Review each order to ensure pricing, quantity, product, and delivery expectations are accurate; escalate for resolution if needed.
• Readily answer and support the incoming customer call queue daily, providing first level product knowledge to customers, and either direct to or liaise with appropriate department(s) as needed.
• Receive customer feedback surrounding complaints, returns and/or credits and escalate for resolution internally.
• Track open orders and backorders to manage customer expectations and provide information on backorders.

Minimum Qualifications:

• High School diploma or GED is required, with 1+ years of experience in a customer service or help desk environment.
• Highly developed sense of integrity and commitment to customer satisfaction.
• Ability to communicate clearly and professionally, both verbally and in writing, and handle complaints and unpleasant customers in a professional manner.
• Accurate and detail oriented, possessing a strong work ethic and team player mentality.
• Excellent computer skills: ERP and Microsoft Office experience, and ability to learn multiple order processing software.
• Strong project planning and management, critical thinking, decision making, and problem solving.
• Strong computer skills and proficient in MS Office
• Ability and willingness for occasional travel.

Preferred Qualifications

• 1-2 years of college preferred.
• SAP experience preferred.
• Experience with statistical methods, interpretation, and data collection techniques a plus.

Why Laborie: Our Mission every day is to operate as a world-class specialist medical company making and advancing technologies that preserve and restore human dignity. We do that today by helping people with pelvic and gastrointestinal conditions live normal lives, and by helping mothers and babies have safe deliveries.

• Paid time off and paid volunteer time
• Medical, Dental, Vision and Flexible Spending Account
• Health Savings Account with Company Funded Contributions
• 401k Retirement Plan with Company Match
• Parental Leave and Adoption Services
• Health and Wellness Programs and Events

Laborie provides equal employment opportunities and non-discrimination for all employees and qualified applicants without regard to a person's race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation, or any characteristic protected under applicable law. Laborie is committed to providing access and reasonable accommodation in our services, activities, education, and employment for individuals with disabilities.