Customer Service Rep

Job Description Job Description: Pizza Maker / Customer Service Representative (CSR / Insider) Position Title: Customer Service Representative (CSR) / Pizza Maker Reports To: Assistant Manager / General Manager FLSA Status: Non-Exempt Location: Store Level Position Summary The Customer Service Representative (CSR), also known as an Insider, plays a key role in delivering an exceptional customer experience. This position is responsible for preparing food, taking customer orders, operating the point-of-sale system, maintaining store cleanliness, and supporting the overall operations of the restaurant. CSRs work in a fast-paced environment and help ensure that every customer receives accurate orders, great service, and high-quality products. Essential Job Functions Customer Service Greet customers in person and over the phone in a friendly and professional manner Take accurate food orders using the POS system Answer questions about menu items, specials, and promotions Resolve customer concerns and elevate issues to management when necessary Food Preparation Prepare pizzas and other menu items according to company standards Follow food safety and sanitation guidelines Ensure products are prepared quickly, accurately, and consistently Maintain portion control and product quality Store Operations Operate cash registers and handle cash transactions accurately Assist with stocking food items and supplies Maintain a clean and organized work area Help with opening and closing duties as assigned Team Support Work collaboratively with team members to ensure efficient store operations Assist delivery drivers and management when needed Follow company policies, procedures, and safety guidelines Qualifications Must be at least 16 years old (or meet state minimum age requirements) Ability to work in a fast-paced team environment Strong communication and customer service skills Basic math and cash-handling skills preferred Ability to follow instructions and work with minimal supervision Physical Requirements Ability to stand for extended periods of time Ability to lift up to 25 pounds Ability to reach, bend, stoop, and move quickly in a busy kitchen environment Ability to work near hot ovens and kitchen equipment Work Environment This position operates in a fast-paced restaurant environment with exposure to heat, cold, and moderate noise levels. What We Offer Flexible scheduling Opportunities for advancement Team-oriented work environment Training and development opportunities All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr