Scrum Master with Dynamics 365 experience - Remote

Job Title

8 + years of Scrum Master experience with 3+ years in Dynamics 365 CE.

Strong understanding of Customer Service, Case Management, Omnichannel, and CRM processes.

Familiarity with Power Platform (Power Apps, Power Automate, Power BI).

Experience with Agile/Scrum methodologies, backlog grooming, sprint planning.

Strong skills in process mapping, documentation (BPMN/UML), and user story writing.

Ability to communicate with both technical teams and business stakeholders.

Experience in Medicaid, healthcare, or public sector programs (SNAP, TANF, LTSS, etc.) is a plus.

Preferred Certifications: Dynamics 355 Fundamentals (CRM), Scrum Master, Business Analyst certifications (IIBA, CBAP, or PMI-PBA).

The Dignify Solutions, LLC