Call Center Assistant - Tukwila

Call Center Assistant

Career opportunities abound at Sound! Join our team of dynamic professionals who are making a difference in our clients' lives every day.

Our team is focused on demonstrating compassion, patience, and understanding in all that we do. We firmly believe in and advocate for diversity, equity, justice, and inclusion for our team and clients.

We are welcoming call center assistants to remain logged in and available on the phone system to answer a high volume of calls for the duration of each shift. Perform a wide variety of administrative duties relevant to the program needs of the organization. Manage multiple tasks in an organized manner in order to adhere to critical timelines. Maintain a high standard of professionalism, confidentiality, and discretion while interacting with clients, team members, and visitors, in the performance of duties.

As a member of the Administration team, participate in required team meetings and provide frequent cross-team support and coverage as needed.

Schedule: 8:00am - 5:00pm, Monday - Friday

Location: 6400 Southcenter Blvd. Tukwila, WA 98188

Accepting applications until September 1st, 2026.

Responsibilities

Essential functions and duties

• Perform call center duties by answering multiple telephone lines, routing calls, taking messages, providing relevant service/program information, and scheduling appointments for new and existing clients.
• Ensure financial eligibility and enter coverage information by processing insurance verification for clients through Provider One, various state/county agencies, and other external websites.
• Verify client chart information, including but not limited to, client demographics, insurance coverage, appointment times/dates, and all required paperwork.
• Monitor multiple agency Emails, Voicemail boxes, and other correspondence platforms with all replies returned in less than 24 hrs.
• Communicate with outside sources to obtain client information and/or paperwork.
• Participate in Sound thinking and other projects representing the Administration team.
• Attend team and corporate meetings in other Sound locations as necessary.
• Other related duties as assigned by the Supervisor or Director.

Key work relationships

Establishes and maintains positive, ethical, and professional working relationships with the Sound management and team members, clients, tenants, government officials, inspectors, vendors, and other professionals. Relates to a wide variety of people including members of ethnic and sexual minority populations, and is respectful of individual and cultural differences.

Qualifications

Education and experience

• High school graduate or GED equivalent.
• Two or more years of progressively responsible administrative duties in a fast-paced environment.
• Experience in a high-volume call center environment is preferred.
• Experience with health insurance verification and data entry preferred.
• Avatar scheduling software experience is preferred.

Knowledge, skills, and abilities

• Knowledge of general office practices and procedures is required.
• Strong verbal and written communication skills, along with the ability to understand and carry out oral and written instructions, are required.
• Basic knowledge of health insurance verification and billing processes is strongly preferred.
• Ability to effectively communicate with clients required.
• Strong knowledge of Microsoft Office products (Word, Excel, and Outlook).
• Strong attention to detail.
• Ability to establish and maintain effective working relationships within a team.
• Comfort in relating to child and adult clients, and the ability to relate easily and positively to individuals from varying educational, professional, and economic backgrounds.
• Ability to work effectively supporting a number of treatment teams.
• Ability to work independently with minimal supervision, and the ability to multitask while dealing with unexpected deadlines.
• Maintenance of high standards for accuracy, productivity, and confidentiality.

Certificates, licenses & registrations

• Must pass a criminal background check.

Physical demands

While performing the duties of this job, an individual must be able to sit at a desk for three or more hours a day and use office equipment, including phones and computer keyboards. Individuals must be able to engage people over the phone and in person by voice. The individual in this Job is regularly required to use hands, reach with hands and arms, and is frequently required to stand, sit, and stoop or kneel, and may need to lift 25 pounds on occasion. The individual is required to visit various locations and walk on a regular basis. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Regular attendance is an essential function of the job. Reasonable accommodations may be made to assist individuals with disabilities to perform essential job functions. This position requires working at various properties and on a varied schedule.

Limitations and disclaimer

The above job description is meant to describe the general nature and level of work performed; it is not intended as an exhaustive list of all duties, responsibilities and required skills for the job. Team members will be required to follow any other job-related instructions and to perform other duties requested by their supervisor in compliance with Federal and State laws. Requirements are representative of minimum levels of knowledge, skills, and/or abilities necessary to perform each duty proficiently. Continued employment remains on an "at-will" basis.

Perks at Sound!

All Team Members at Sound working 40 hours per week will be eligible for the following benefits:

• Medical, Dental & Vision Insurance: Premium 100% paid by Sound for team member and child coverage to age 26, depending on plan selected. Spouse/Domestic Partner coverage available at team member's cost.
• Life Insurance (2x annual salary + additional $25,000): paid by Sound
• Long Term Disability Insurance (60% monthly salary): paid by Sound
• Retirement Plan: Sound contributes 3% to team member's plan; team member is 100% vested.
• Retirement Plan - 401(k) Plan, pre-tax and/or Roth: team member may contribute to their own plan.
• Health Savings Account: Sound contributes $1,133.33 (individual) or $2,266.67 (family) for eligible team members, pro-rated for new hires in first year.
• Flexible Spending Accounts: for health care and dependent day care costs (pre-tax)
• EAP: Employee Assistance Plan
• Vacation: 18 days per year, increasing with years of service
• Holidays: 9 days per year
• Sick Leave: 12 days per year
• Bereavement Leave: for death in the family
• Parking: Free at all Sound sites
• Training: Free in-house professional training and $400 annually + 3 paid days approved off-site training
• Service Award: at 5, 10, 15, 20, 25, 30, 35 & 40 years of service

Compensation: $25.53 - $26.84 per hour.