Senior Data Analyst (HYBRID Worcester, MA or Howell, MI)

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.

Our Personal Lines State Management team is currently seeking an Senior Data Analyst in our Worcester, MA or Howell, MI location. Position is eligible for Hybrid/Flex work arrangement. This is a full-time, exempt role.

POSITION OVERVIEW:

The Senior Analytics Consultant plays a critical role in leveraging data, analytics, and business insight to influence strategic decision-making and drive positive business outcomes across Personal Lines. This position partners closely with business leaders, agent partners, and technical teams to translate complex data into actionable insight, develop proprietary analytical tools, and optimize performance aligned to the organization's unique distribution and operating model.

This role requires a blend of strong analytical and technical capabilities, deep insurance expertise, and the ability to effectively communicate, influence, and lead through data. The Senior Analytics Consultant operates with significant autonomy, bringing innovative thinking and creative problem-solving to complex business challenges.

IN THIS ROLE YOU WILL:

• Lead the development, enhancement, and execution of advanced analytics, reporting, and data-driven tools supporting Personal Lines growth, profitability, and operational efficiency.
• Apply statistical methods, business intelligence techniques, and iterative data exploration to uncover trends, performance drivers, and opportunities for improvement.
• Design and maintain proprietary analytical tools and processes that serve as strategic differentiators, enabling agent optimization and business consolidation.
• Partner with business stakeholders to identify key questions or problems, translate them into analytical approaches, and deliver clear, actionable insights.
• Influence decision-making by synthesizing complex data into compelling narratives tailored to executive, technical, and external audiences.
• Serve as a core analytics contributor and project lead on initiatives of large scope and moderate to high complexity, spanning multiple products, departments, or lines of business.
• Collaborate with technical resources (data engineering, IT, PBI teams) to ensure scalable, reliable analytics solutions.
• Take projects end-to-end-from conception and requirements gathering through delivery, evaluation, and refinement-ensuring alignment with business objectives.
• Monitor progress, evaluate results against success metrics, and make data-driven recommendations to optimize outcomes.
• Communicate effectively with internal partners and external agent stakeholders, building trust and credibility through insight-driven dialogue.
• Mentor and train less-experienced analytics team members, elevating technical proficiency and analytical thinking across the organization.

WHAT YOU NEED TO APPLY:

• 6 plus years professional experience and bachelor's degree.
• Applied Data Science, Data Science, Information and Data Science, Information
• Management Analytics, Data Mining, Predictive Analytics are most sought-after.
• Degrees in Statistics, Mathematics, Computer Science, and Information Systems are also preferred.

TECHNICAL SKILLS:

• SQL, R, Python
• Statistical procedures & methods
• Strategic and Critical thinker
• Consultative
• Problem solver, Visionary, Inquisitive
• Good communicator, voracious learner, naturally curious

CAREER DEVELOPMENT:

It's not just a job, it's a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you - at every level - to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you'll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits

EEO statement:

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.


Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law."


As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at:View email address on click.appcast.io and include the link of the job posting in which you are interested.

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Compensation:

The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.