Centralized Scheduler

Responsible for scheduling, cancelling, rescheduling and registering of outpatient visits and procedures for multiple ambulatory clinics, by collecting all necessary information for schedule and registration preparation. Minimum Qualifications High School diploma or equivalent. State criminal background check and Federal (if applicable), as required for regulated areas. Core Job Duties and Responsibilities Checks in and checks out patients in accordance with scheduling/registration guidelines, prioritizing according to patient needs. Obtain and verify patient guarantor information at least once a year to ensure the record is up-to-date; generate referral if needed. Schedules and registers patients/customers based on scheduling guidelines and medical appropriateness within the appropriate clinic. Assures upon checkout all follow-up appointments & testing are coordinated with the patient. Obtains and collects all necessary information from the patient/customer to schedule and register the patient for an appointment. Identifies and communicates need for scheduling modifications and development. Notifies appropriate personnel of any scheduling change due to patient cancellation in a timely fashion. Receives and responds to patient and staff needs and complaints appropriately within the realm of the patient care environment. Consults with referring physician’s office to ensure written and/or electronic orders exist; obtains them as needed and verifies completeness. Responsible for collecting all time of service payments and copayments for patients in the check‑in or check‑out process. At end of day, responsible for reconciling cash drawer and reporting any discrepancies. Collects all signatures on waivers for managed care at the point of check‑in. Completes Workques as needed in a timely fashion along with daily tasks according to the scheduling area working in. Responds to all patient communication in a timely manner. Physical Requirements Ability to sit for extended periods of time. Working Environment Standard office environment. Skills and Abilities Strong written and verbal communication skills. Job Details Scheduled Weekly Hours: 40 Exempt/Non-Exempt: Non-Exempt Shift: United States of America (Non-Exempt) Company: WH Wheeling Hospital Inc. Cost Center: 133 WH HVI Cardio Invasive Lab Address: 1 Medical Park Drive, Wheeling, West Virginia Equal Opportunity Employer West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. #J-18808-Ljbffr