Payment Group Associate

Starting Pay Rate is Based on Experience - Minimum Hourly Rate: $19.00 A Centier Associate is someone who embodies a servant heart, is unaccepting of anything less than remarkable service, and is self‑motivated and driven to deliver exceptional results. Benefits Access to our Marathon Health Clinics which provide FREE visits & prescriptions, generous paid time off, tuition reimbursement, 401(k) match, associate stock ownership plan, daycare reimbursement, FREE onsite fitness center & fitness reimbursements, health and wellness programs, the ability to have a voice with our Diversity/Equity/Inclusion Council, career growth, work/life balance, and more. Supervisory Duties: None Summary: The associates in this position will perform the following tasks: Have personal contact with a high volume of internal and external associates and clients each day. Ensuring the large number of phone calls and emails get resolved within the bank guidelines to guarantee we deliver world class customer service our customers deserve. Then take any appropriate action to correct the loan to confirm any future transactions (payments &/or advances) are posted accurately. Follow the established procedures for verification of the accuracy of the daily work input by all members of the department the previous business day. This needs to be done by 11 a.m. each day. Compare the incoming postal payments against the loan information in NuPoint to verify the tickets put through proof are accurate and follow the customer’s intent. Manually process all payoff checks according to the established procedures and schedule. Compare the daily electronic Vanco exception report has all of the customers loan information listed accurately to make certain the payments are applied to the appropriate loan. Use the appropriate established procedures to process CL, IL, ML & RC NSFs. Also process the NSFs for all loans on the automatic transfer system. Coupon book ordering to ensure the customer receives their book in a timely manner. Compare the established procedure against the pertinent NuPoint screens to verify the RVC New/Renewed/Mod Loans were booked correctly. Closely monitor ILs awaiting perfected vehicle titles & verify all information on the title matches the fields on the documents and that Centier’s lien is on the vehicle titles. Distribution of all postal & inter-office mail - and research the destination of mail delivered in error or not addressed to a department. Process the Verifications of Mortgage Credit Requests for our customers who are refinancing. The Associate will be expected to perform repetitive duties that have clear, standard procedures. Rotating Schedule This position will have three associates rotating the duties listed below on a monthly schedule, switching on the 1st of each month. The concept is to complete the daily duties in their assigned rotation. Once all daily duties are completed, see Team Lead. All associates are accountable to monitor and respond to incoming phone calls, e-mails & miscellaneous input posting. Payoffs/Payments – Essential Duties Process mail payoffs according to the chart. Process incoming postal payments throughout the day. Process Vanco report for needed changes. Make corrections on loan transactions. Clear up NSFs. Coupon book ordering. Titles – Essential Duties Monitor ILs awaiting perfected collateral & perfected vehicle titles & Triad reporting. Scanning of perfected titles, QCing & pulling files from pending. RVC New/Renewed/Mod loan check‑ins. Update the training tracking spreadsheet to reflect the training taken by loan ops staff during prior month. Verification – Essential Duties Distributing all mail – postal & inter‑office. Verification of daily work input the previous day to be done at 11 a.m. VOM credit requests completion. Email Do Not Mail report to AA’s & collection first thing in the morning. Home Equity Line of Credit Tasks Create HELOC 087 report. Close RVCs & close RVC credit cards. Freeze RVCs. Waiving annual fees. Make corrections to home equity lines with posting errors. Order RVC checks. Assist with requests to reorder RVC credit cards. Reversing a disputed RC credit card charge. Process compromised HELOCs. Look at HELOC recon report for small balances and aggregate interest offsets. Clear billed amounts under $3.00 on RVCs & send letters so statements do not produce. Review the RVC upcoming and expired doc review dates report from Synergy and send letters to clients when line is maturing or draw period is expiring. Close RVCs after the draw period expires. Other Duties as Back Up Payoff letters – calculate and type letters for IL, ML & RVC payoff requests. Checking in new ILs – when needed. Transfer set up for CL, IL, ML, RVC and report. Late charge waivers. Processing postal payments. Late rate waivers. Filing in lockdown. Distribution of inter‑office mail. Scanning of perfected mortgages, QCing & pulling files from pending. Processing of exceptions – any random loose loan documentation – verify was scanned and place with that loan keep documents or place in destruction pile. Clear unpostables. Unapplied funds. Calculating interest due on M/L construction loans. Stop and/or reversing late rate on CLs. Post wire payments. Printing GL tickets. Filing in vault. All other tasks as delegated by management. Knowledge, Skills, and Abilities Required for this Position Excellent communication skills; team focused. Attention to detail and follow‑through a must. Loan knowledge or loan servicing experience preferred. Proficient at NuPoint, IS Check/Network, Microsoft Office, Center View, Synergy, Outlook and Treev. Ability to use office equipment: copier, fax, calculator, etc. Minimum Qualifications High school diploma and 1 year of office experience. Loan servicing experience is a plus. Associate has the opportunity to work partially remote after 3‑6 months of training. Disability Accommodation Statement Centier Bank is an Equal Employment Opportunity/Affirmative Action employer and is committed to providing reasonable accommodations to individuals with disabilities in the employment application process. If you need an accommodation due to a disability to use our online system to apply for a position at Centier Bank, please call us at View phone number on click.appcast.io or send us an email at View email address on click.appcast.io. Equal Opportunity Employer/Disability/Veteran Centier Bank is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status. #J-18808-Ljbffr