Residential Sales and Service Technician

Job Description

Job Description

Description:

Here at Ayers, we do things a bit different. Our mission is to COMPLETELY REDEFINE our industry. What does that mean for you? It means that we strongly believe in investing in our employees, so they have the tools, knowledge, and opportunity for growth to be successful in their roles and feel fulfilled knowing that the work we do leaves our customers saying "Wow!"

Your work at Ayers Basement Systems changes homeowners’ lives by allowing them to have peace of mind in their home. The lasting impact is warrantied work and a permanent solution for them & their family.

As a Residential Sales and Service Technician, you will go to customer homes and service existing customers, making sure the systems we designed and installed for them are working and maintained. You will also be recommending additional products and services, selling complimentary solutions to protect their largest investment, permanently.

Ayers Basement Systems is looking for hard working, dependable people with positive attitudes who are interested in being part of a rapidly growing residential construction company specializing in waterproofing basements and improving the structural integrity of our customers’ homes.

What you'll get:

• Paid ON-THE-JOB sales training.
• Base Pay + Commission = $80k-$100k in your first year
• Health Insurance + Vision + Dental + 401K w/ 3% match
• Growth Potential + New Skills + Advancement Opportunities
• Pre-Scheduled Service Appointments + Monday-Friday work (Occasional Saturday)
• To work for a company that was voted Top Workplace 2025 and received the 2023 Torch Awards for Ethics!

What you’ll do:

• Drive to customers’ homes for pre-scheduled appointments ( NO COLD-CALLING or DOOR KNOCKING) to perform annual maintenance on an existing systems or follow-up on warranty issues.
• Build rapport with the customer.
• Examine work previously completed by Ayers and determine if there is a potential problem to be remedied.
• Recommend additional products and services as needed to enhance or improve the original installation or remedy a new issue that has arisen in the customer’s home.
• Timely completion of all paperwork/data entry and follow-up communication required for the appointment.
• Follow through with customers until all issues are resolved.
• Provide customers with a remarkable experience.
• Meet or exceed monthly Sales Goals.
• Be an ambassador for the company’s culture and purpose.
• Regular, reliable on-site attendance.

What you’ll need:

• KNOWLEDGE: minimum of two years’ sales experience, or combination of education and experience that illustrates a proven track record in this field.
• SKILLS: A competitive nature to meet and exceed sales goals. A track record of strong communication skills.
• ABILITY: A passion for providing top-notch customer service to our customers. Valid driver’s license and ability to meet our driving requirements.