Aftermarket SR-SF Platform Program Manager

Overview The Program Manager is responsible for leading teams across their respective aircraft platform to deliver project(s) that span across one or more business units (Innovation & Operations and Customer Experience Teams). This also includes management of issues, risks and project change requests to ensure successful and on-time project delivery. Contribute to process improvement initiatives as it relates to improving project delivery. The Program Manager has the authority to run the program platform on a day-to-day basis. Verifies that the program and related projects are producing the required deliverables of quality, within the specified constraints of time and cost, and achieves the potential benefits defined in the business case and aligns to the organization's business goals. Responsibilities Manage the Aftermarket Aircraft Platform for the Upgrades & Accessories (U&A) team in its entirety (From New Product launch to Sustaining Engineering Service Bulletins)Participate in and manage new product generation/model year/feature cut-in project with the Innovation & Operations teamMaintain and provide alignment direction for new U&A products and services with the Aftermarket Engineering teamMaintain and track sustaining engineering service bulletin development and be that bridge for the Aftermarket Customer Support teamCoordinate upgrades and accessories being sold and installed through the Cirrus Pre-Owned Aircraft Program with ASC Network and Sales teamsManage a portfolio of complex initiatives that span one or multiple lines of the businessManage all aspects of multiple related projects to ensure the overall program is aligned to and directly supports the achievement of strategic objectivesPrepare estimates and detailed project plan for all phases of the projectManage the day-to-day project activities and resources, provide status reporting regarding program milestones, deliverables, dependencies, risks and issues, and communicates across leadershipParticipate and/or drive feasibility studies, vendor selections and proposals for evaluation by appropriate key stakeholdersManage project scope and scope changesDelegate tasks and responsibilities to appropriate personnelMonitor and track issues, conflicts, dependencies and critical path deliverablesManage project and program issues and risks to mitigate impact to baseline program/project schedulesProvide on-site leadership for the project team by building and motivating team members to meet program goals, adhering to their responsibilities and program milestonesReport on program success criteria results, metrics, test and deployment management activitiesParticipate in establishing practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organizationCoach, mentor, motivate and supervise project and program teamDeliver appropriate and effective executive level communicationLook for cross-functional opportunities for continual updating of Cirrus Aircraft policies and procedures and appropriate ways to communicate with team and partnersBring forward ideas from self or group on next steps for continued progress for better business systems that promote enhanced customer (ASC or owner) satisfactionParticipate in service analysis needs and data reporting as required for continued progress on service offeringsAssist in yearly U&A initiative planning and budget planningPlans and supports digital/in-person Cirrus Events as scheduledConsistently exhibit exceptional customer service to both internal and external customers, while demonstrating Cirrus Aircraft's mission, vision, values, and the Steps of ServiceOther duties as required or assigned Qualifications Bachelor's degree in Engineering, Project Management, Business Administration, Information Technology, or related field required.4-7 years' experience in project/program management or related supervisory/management experience requiredPreferred PMP certification or formal education in Project or Program Management.Our Benefits: Cirrus provides a range of exciting benefits, including:Comprehensive Health Coverage: Medical, vision, dental, with additional dependent coverage optionsEmployer-Paid Coverages: Group term life, short- and long-term disability insuranceFlexible Spending Accounts: FSA and HSA offerings with company contributions to HSAWell-being: Calm Health, Employee Assistance Program, and wellness incentives through medical provider401(k) Plan: Dollar-for-dollar match up to 5% after 90 days, with 100% vesting at 1 year of servicePTO: Various PTO plans starting at 100 hours accrued within the first yearAdditional Time off Benefits: Paid holidays, 2 weeks of Paid Parental leave, paid time for funeral leave and jury dutyCareer Development: Tuition reimbursement program and professional growth opportunitiesExclusive Discounts: Cirrus Store, partner and marketplace discounts availableCommunity & Engagement: Company and employee clubs at various locationsThese benefits are designed to support your well-being, growth, and enjoyment at Cirrus!Job SummaryCategory: Customer SupportPosition Type: Full-TimeLocation Type: OnsiteLocation: US-MN-Duluth