Health Home Outreach & Enrollment Specialist

Job Description

Job Description

WHY JOIN JFS?

For more than 150 years, Jewish Family Services of Western New York has been committed to providing high quality services to all in need in the interest of helping to "repair the world." Our services are guided by the essential connection between mental well-being, physical wellness, and positive self-worth. Our reputation is the result of our exceptional staff. In addition to offering competitive compensation and truly exceptional benefits, we are committed to providing a supportive, inclusive work environment in which all employees are able to contribute their best.

OUR VALUES

Be a Mensch: We are ethical, kind, and admirable. We assume good intent and act with integrity. We are thoughtful and deliberative in how we support our clients, each other, and the community. “Choose generosity over judgment—every time”

Be Purpose-Built: We create spaces and programs that respect clients’ individuality and opens access. We strive to meet the individual where they’re at and give them the tools to be successful

Be Resolute: We work with tenacity to identify problems, seek out solutions, and get things done. Even small steps forward are acts of resilience.

SUMMARY

The Health Home Outreach and Enrollment Specialist conducts outreach efforts to increase visibility and enrollment of prospective members into health home program at JFS. The Health Home Outreach and Enrollment Specialist works in the office and directly in the community to identify, educate, and enroll prospective clients. The Health Home Outreach and Enrollment Specialist also build relationships with referral sources, including the lead health homes, primary care providers, managed care organizations (MCOs), mental health providers, and other community service providers, to increase enrollment of clients. The Health Home Outreach and Enrollment Specialist locates, engages, and enrollment clients into the health homes programs at JFS.

RESPONSIBILITIES AND DUTIES

• Manage all incoming referrals for health home programs.
• Maintain on-going communication with all referral sources about the status of client enrollments.
• Travel into the community to conduct outreach activities, including conducting home visits with clients.
• Determine client eligibility for health home programs based on DOH standards and Medicaid eligibility.
• Utilize culturally sensitive and linguistically appropriate strategies to engage and enroll clients into health home programs.
• Utilize client information to locate, engage, and enroll patients into the health home programs, including completion of the DOH 5055 and all other required intake documents.
• Accurately document all interactions with clients and all efforts made towards client engagement. Submit all progress notes within 48 hours of the client encounter.
• Upload the DOH 5055 and all other enrollment documents into Netsmart.
• Collaborate and case conference with care coordinators to ensure that clients make a smooth transition from outreach to active health home enrollment.
• Effectively utilize electronic systems, including Netsmart, HEALTHeLink, PSYCKES, and ePACES to locate patient information and to document encounters.
• Educate the community by relaying the purpose and services of health home programs to the client population and the impact the program and services would have.
• Develop, distribute, and maintain community outreach tools and materials.
• Coordinate, conduct, and facilitate attendance at appropriate tabling /community events.
• Recruit and assist in retention efforts of health home members, including assisting with diligent search efforts as needed.
• Build relationships with internal and external providers to increase referrals to the health home program at JFS, including primary care providers, managed care organizations (MCOs), mental health providers, and other community service providers.
• Assist the Director of Care Coordination in the tracking of referral sources and other referral data.
• Attend agency and department in-service training and staff meetings as well as any other agency related activities as required.
• Effectively support health home programs on an as needed basis.

QUALIFICATIONS

Education and Experience

• Associate’s degree in health & human services preferred. Other relevant degree considered.
• At least one year’s experience in direct human service, outreach, or sales.
• Exhibited ability to effectively work within an inclusive and culturally and linguistically diverse environment.
• Strong internet research and computer skills, especially with Outlook, Word, Excel, PowerPoint, and web-based health information systems.
• Bilingual skills desirable. English speaking and writing fluency required.

Competencies:

• Judgment and Decision Making - Considers relative pros and cons of potential actions to choose the most appropriate one.
• Time Management – Uses time effectively and efficiently; values time; concentrates efforts on the more important priorities; gets more done efficiently and effectively.
• Communication Intelligence - Listens to others, able to communicate issues clearly and credibly with widely varied audiences and overcome resistance; fosters open communication and manages emotion in positive ways
• Adaptability & Flexibility - Adapts to changing business needs, conditions, and work responsibilities
• Client Focus - Understands and meets customer needs, whether internal or external, providing a high level of service and cooperation courteousness & sensitivity)
• Initiative & Adaptability - Deals with situations and issues proactively and persistently, personal willingness and ability to respond to change and ability to meet deadlines.

Expectation Based on Agency Values:

• Must possess a complete commitment to, and understanding of, Jewish Family Service’s Mission & Vision.
• Cultural Responsiveness – Ensure staff and programming treat each individual with respect - we honor staff and clients and meet them where they are with regard for their unique wants and needs. ( Anava )
• Partnership – Ensure staff and programs develop and maintain partnerships to support health and well-being and recognize its role in helping individuals and families achieve meaningful and lasting change. ( Chevrutah )
• Trust - Work with integrity and be accountable and responsive to others to build a foundation of trust. ( Eimun )
• Person Centered Care – Believe in and show through daily practice the dignity and inherent worth of every individual at every stage of life and work to address their needs as a whole person. ( B’Tselem Elohim )

WORKING CONDITIONS

• Will work in the office and in the community; able to travel outside the office to various sites to attend meetings and provide support services.
• Must have access to a reliable vehicle, possess a valid, clean driver’s license and be sufficiently self-insured with liability insurance in the amount of $100/$300k.
• Flexible hours including days and some evenings and/or weekends.

PHYSICAL REQUIREMENTS

• Physical activities and efforts required working in an office environment.
• Visual acuity sufficient to maintain system of files and reports containing computer-generated and handwritten documents.
• Auditory acuity sufficient to communicate with staff, clients, and others by phone and in person.
• Mobility sufficient to conduct regular duties within a normal office environment and community.

COMPENSATION AND BENEFITS

• Competitive salary of $22 to $25 per hour, commensurate with experience and qualification.
• Health, Dental, and Vision insurance.
• Accrued Paid Time Off (PTO)
• 401k retirement plan with agency contribution of 4%.
• 13+ observed holidays annually.
• Early close on Fridays.