Senior Trainer
Evolution
Senior Trainer
Evolution, the world leading B2B provider for online casinos, is hiring! At Evolution, our talent is live, the players are virtual. Every day, thousands play with real money, from their mobile devices, on one of our 50+ games. Since 2006, Evolution has been the leading product company of virtual casino games. We've evolved the gaming industry by designing and hosting the most streamed, interactive casino tables and slots in the world.
Our North American talent broadcasts 24/7 from our studios in Atlantic City, New Jersey, Southfield, Michigan, Philadelphia, Pennsylvania, Fairfield, Connecticut and Vancouver, Canada.
Job Description
The Senior Trainer is a responsible, flexible and open-minded person who will ensure qualitative and efficient functionality of Evolution Academy Trainers.
Responsibilities:
- Lead and develop current Trainers
- Work with Statistical data and provide different kind of reports
- Coordinate, develop and contribute to projects in Evolution Academy
- Create trainers work schedule and monitor their job
- Maintain high results by analysing and resolving quality and service issues, identify trends and recommending system improvements
- Drive team results to meet EA KPI targets
- To prepare and update the training material/sessions and take full responsibility
- Inform the correct people, and the Head of Department, about any software or hardware issues
- Ensure the correct skills of each game are taught to the trainees
- Assist in the continuing development of the training and recruitment program
- Always be acquainted with all changes in procedures and assess and report the impact of such changes on the Training program to your manager
- Report to your manager about sickness and/or changes in the schedule
- Attend meetings, re-trainings and improve the quality of work whenever necessary
- Take responsibility to finish duties in and outside of working hours
- Report any failure by a team member to meet the company standards, to follow procedures or the legal requirements
- Ensure all procedural, legal and disciplinary procedures are followed by the trainees
- Follow any reasonable request made by the company that meets the needs of the business
Qualifications
Qualification Requirements and Competences:
- Good leadership and collaboration skills
- Analytical and result-oriented personality
- Good time management and organizational skills
- Experience in working with projects, process optimization
- Previous experience on Trainers position is an advantage but not required.
- Knowledge of computer programs such as Microsoft office
- Excellent communication and presentation skills
- Previous experience as a Game Presenter preferred
- Knowledge of all game types offered
- Ability to act as a role model in professional appearance in a business environment.
Additional Information
Benefits:
- Competitive Annual Salary
- 401k Employer Match
- Paid Time Off
- Paid Holidays
- Medical, Dental & Vision Insurance Plans
- Company Paid Life and AD&D Insurance
- Commuter Flexible Spending Account (FSA)
- Nationwide Employee Discount Program
- Full Training & Growth Opportunities
- Professional and personal development – for the right person there is opportunity for the role to grow in responsibility
Evolution is a market-leading developer and provider of products and services for online casino entertainment. Our excellence is driven by over 16,000 EVOlutioneers across 30 markets worldwide, working in product innovation, software development, IT solutions, game hosting and business support. Evolution's dynamic and creative environment creates a unique opportunity for personal and professional growth.
Our integrated business-to-business solutions guarantee that our clients can always provide an unrivalled online entertainment experience to their players globally. We thrive on remaining an award-winning digital powerhouse of entertainment products and services with an ever-expanding line-up of product brands: Evolution Live, NetEnt, Red Tiger, Ezugi, Big Time Gaming, Nolimit City and DigiWheel.
Evolution is a Swedish company founded in 2006 and listed on Nasdaq Nordic (EVO).
Evolution USA was established in 2018. More information on Evolution.com.
Vacancy posted 3 days ago
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