IT Infrastructure Technician

About Elanco At Elanco (NYSE: ELAN) - it all starts with animals! As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose - all to Go Beyond for Animals, Customers, Society and Our People. At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you'll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights. Making animals' lives better makes life better - join our team today! Your Role: IT Infrastructure Technician Your Responsibilities Ensure continuity and reliability of critical IT hardware, software, and infrastructure to support uninterrupted site operations Provide deskside and end-user technical support, including break/fix and IMAC services for PCs, laptops, printers, iDevices, Windows 11, Microsoft Office, O365, Teams video conferencing, and telephony Deliver last-mile support for site network equipment, cabling, connectivity, server rooms, and manufacturing and laboratory IT infrastructure Manage local IT assets, configuration items, incidents, requests, and changes using ServiceNow Execute local IT infrastructure projects, lifecycle management activities, and equipment procurement while maintaining accurate documentation and SOPs What You Need to Succeed (Minimum Qualifications) Education: Bachelor's degree in Information Technology, Computer Networking, Computer Engineering, IT Systems Engineering, or equivalent certifications and practical experience Experience: Minimum of 5 years of professional IT experience supporting end-user technologies and infrastructure in environments with 250+ users Technical Skills: Hands-on experience with end-user devices, networking, wireless technologies, video conferencing systems, digital security, asset and lifecycle management, and incident management tools such as ServiceNow What Will Give You a Competitive Edge (Preferred Qualifications) Experience working within the ITIL framework and IT service management practices Prior collaboration with Operational Technology teams in manufacturing environments Knowledge of regulated manufacturing and laboratory processes and IT-supported systems Additional Information Location: Clinton, Indiana (primary on-site location), Terre Haute as a secondary site Work Schedule: Standard 8-hour day shift, Monday through Friday Travel: Minimal travel required Some on-call or on-site support may be required to support 24/7 manufacturing operations Role requires regular presence in production and R&D environments Elanco Benefits and Perks Multiple relocation packages for eligible roles Two weeklong shutdowns (mid-summer and year-end) in the US (in addition to PTO) 8-week parental leave 9 Employee Resource Groups Annual bonus offering Up to 6% 401K matching Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status Elanco Animal Health Incorporated (NYSE: ELAN) is a global leader in animal health dedicated to innovating and delivering products and services to prevent and treat disease in farm animals and pets, creating value for farmers, pet owners, veterinarians, stakeholders, and society as a whole. With nearly 70 years of animal health heritage, we are committed to helping our customers improve the health of animals in their care, while also making a meaningful impact on our local and global communities. At Elanco, we are driven by our vision of Food and Companionship Enriching life and our Elanco Healthy Purpose CSR framework - all to advance the health of animals, people and the planet. Learn more at #J-18808-Ljbffr