Customer Service Representative
Minnesota Jobs
Applications Service Delivery Analytics Specialist
This position provides an opportunity to transition from other private, public, government or military experience to a 3M career.
The impact you'll make in this role:
- Leading the design, development, and continuous improvement of analytics, dashboards, and reporting solutions that provide visibility into Application Managed Services (AMS) operational performance, contractual service measures, and governance across managed service agreements.
- Implementing data models, reporting processes, and automation that support service capacity planning and utilization, work execution (Jira), service level reporting, and operational performance metrics to improve efficiency and decision-making.
- Determining meaningful trends, risks, and opportunities by analyzing service delivery data, translating complex operational information into actionable insights and recommendations for leadership, Service Delivery Owners, and operational stakeholders.
- Supporting governance and continuous improvement by maintaining accurate service performance reporting, validating contractual metrics, preparing executive reporting, and partnering with Service Delivery leadership to drive continuous improvement across multiple managed service agreements.
- Supporting major service transitions, agreement modifications, expanded cross-functional reporting opportunities, and other strategic operational events, as needed.
Your skills and expertise:
- Bachelor's degree or higher (completed and verified prior to start)
- Five (5) years of experience developing analytics, reporting solutions, or operational performance metrics in an IT service management, program management office, application support, managed services, or similar environment in a private, public, government, or military environment
- Experience designing and maintaining dashboards, scorecards, and reporting using business intelligence and data visualization tools (e.g., Power BI)
- Experience analyzing complex operational data and translating findings into actionable insights for technical and business stakeholders
- Experience working with data from multiple enterprise systems to support operational governance, performance management, or service delivery
Additional qualifications that could help you succeed even further in this role include:
- Ten (10) years of experience in IT service delivery, managed services, IT operations analytics, program management office, strategy office or enterprise application support in a private, public, government, or military environment
- Experience supporting Application Managed Services (AMS), ITIL-based service management, or outsourced service provider governance
- Experience with Jira, ITSM, Power BI, SQL, or similar reporting and analytics platforms
- Strong analytical, communication, collaboration, and problem-solving skills with the ability to influence stakeholders and drive continuous improvement
Work location:
- This position has the possibility for remote work for candidates located more than 50-miles from 3M Global Headquarters in St. Paul, MN. Employees located within a commutable distance to 3M Global Headquarters must work on-site at least 4 days per week.
Travel: May include up to 5% domestic/international
Relocation: Is not authorized
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).
Vacancy posted 8 hours ago
Similar jobs that could be interesting for youBased on the Customer Service Representative in Saint Paul, MN vacancy
$18 per hour
...Customer Service Representative LoanMax Title Loans 1409 Coulee Rd Hudson, WI 54016 Pay Range: $18 per hour Compensation is based on experience, qualifications, and performance. Bonus opportunities may be available where applicable but not guaranteed. Schedule...SuggestedHourly payFull timeTemporary workMonday to FridayLoanMax Title Loans
Saint Paul, MN13 days ago$21 - $25 per hour
...application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Customer Service Representative/Route Service Representative Full Time Hourly Operations Anoka, MN, US 3 days ago Requisition ID: 7483 Salary Range: $2...SuggestedHourly payFull timeWeekend workEarly shiftGATEWAY SERVICES, INC.
Saint Paul, MN4 days ago$18.8 - $32.69 per hour
...Overview:As a Customer Operations Senior Representative, you will play a key role in delivering an exceptional client experience by ensuring premium billing... ..., adaptability, and a commitment to delivering quality service and continuous improvement.Responsibilities include,...SuggestedWork at officeFlexible hours1 day per weekSecurian-Financial-4
Saint Paul, MN2 days ago$40k - $50k
...Customer Service Representative - State Farm Agent Team Member Successful State Farm Agent is seeking a qualified professional to join their winning team. We're looking for an outgoing and customer-focused individual who enjoys working with the public. We seek an energetic...SuggestedHourly payFor contractorsWork at officeFlexible hoursMike Hoffman
Saint Paul, MN5 days ago- ...Description Reporting to the Associate Director of Sales Operations, the Customer Support Specialist will be responsible, through superb customer care and phone activity, for handling customer follow-ups, order entry, and CRM documentation. This person will effectively...SuggestedWork at officeWork from homeFlexible hours
Tenacious-Holdings-Inc
Saint Paul, MN5 days ago $15 per hour
...Customer Service Associate Starting hiring pay at: $15.00 As an important part of our team, Customer Service Associates impact all... ...The intellectual and physical demands described below are representative of what must be met by Crewmembers to successfully perform...Hourly payTemporary workCasual workImmediate startAll shiftsFlexible hoursShift workRaising Cane's
Saint Paul, MN5 days ago$22 - $25 per hour
...you are empowered every day to help our customers achieve their financial goals. Our branch... ...deposit, and other banking products and services. Processes customer transactions... ...00-$25.00 Hourly The compensation range represents the anticipated low and high end of the...Hourly payFull timeH1bWork at officeHuntington Bancshares, Inc.
Saint Paul, MN1 day ago$16 per hour
...Customer Service Representative Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. Essential duties and responsibilities include greeting potential members...Hourly payTemporary workShift workPlanet Fitness
Saint Paul, MN5 days ago- ...Summary Responsible for taking detailed truckload order from customers, verifying customer expectations, and accurately entering TL... ...and new technologies to improve job performance. Serve as a representative of the Company, displaying courtesy, tact, consideration, and...Full timeWork at officeNight shiftWeekend work
Koch Companies
Saint Paul, MN5 days ago - ...Assist customers inside and outside a U-Haul center with U-Haul products and services. Use smartphone-based U-Scan technology to manage rentals and inventory. Move and... ...equipment on the lot includi Customer Service Representative, Customer Service, Representative, Retail...
U-Haul International, Inc
Saint Paul, MN1 day ago $24.18 - $32.21 per hour
...At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions... ...in order to provide clear and effective feedback to Service Advisors and recommend operational updates. Basic Qualifications...Temporary workU.S. Bancorp
Saint Paul, MN5 days ago- ...Customer Service Representative Northwest Packaging, a TRG company and affiliate of Schwarz Partners, is currently seeking a Customer Service Representative to support our St. Paul, MN facility. The Customer Service Rep builds long-term relationships with the customers...Work at office
The Royal Group
Saint Paul, MN5 days ago - ...Patagonia in St. Paul, MN seeks a Customer Experience Guide for a seasonal role. You will deliver exceptional customer service, help stock and merchandize floors, and learn our products while promoting environmental values. You’ll assist with events, inventory, and store...Seasonal work
Patagonia
Saint Paul, MN1 day ago - ...This part-time, remote position involves providing personalized recommendations, managing inquiries, and ensuring exceptional customer service. Candidates should have strong communication skills, a passion for travel, and be able to work independently. The role offers...Part timeRemote workFlexible hours
True Adventure Travel
Saint Paul, MN5 days ago $20 - $22 per hour
...Independent Contractor Agent Position Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered... ...State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer relationships...Hourly payFor contractorsAmy Wakem - State Farm Agent
Saint Paul, MN4 days ago- ...qualified Operations Coordinator to support program updates, SOPs, and service inquiries. You will coordinate with multiple departments to... ...systems. You will help identify process improvements and work with the Director of Operations to review customer #J-18808-Ljbffr...
Jobtailor
Saint Paul, MN5 days ago $16 - $17 per hour
...Full-Time or Part-Time Day Team Member At Crew Carwash, our Purpose is to "Create Smiles and Lifetime Customers." As a daytime Customer Service Team Member, you will have the opportunity to join a Glassdoor Best Place to Work and achieve your full potential! What...Hourly payDaily paidFull timePart timeWork experience placementMonday to FridayFlexible hoursCrew Carwash
Saint Paul, MN5 days ago$25 - $45 per hour
...ensure that the right participants are engaged and to achieve the representative sample needed. Participation in these product testing and... ...big brands what you think about their upcoming products and services in the American market. Main Duties : Properly document In-Home...Hourly payWeekly payExtra incomeTemporary workPart timeFor contractorsSeasonal workRemote workWork from homeFlexible hoursGL1
Saint Paul, MN3 days ago- .... At David's Bridal, we empower our customers and our employees to stay true to their... ...them with one of the highest customer service scores in retail! We make dreams happenapply... ...! The Alterations Customer Service Representative (CSR) is a critical role for the...Hourly payFull timeWeekend workWeekday work
David's Bridal
Saint Paul, MN5 days ago $18.7 - $24.12 per hour
...Customer Service Operations Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Responsible for providing outsourced services to customers relating to medical...Hourly payContract workTemporary workLocal areaImmediate startFlexible hoursMinnesota Jobs
Saint Paul, MN1 day ago- ...Remote Customer Service Specialist At ForgeFit, we supply premium fitness equipment to gyms, studios, and training facilities nationwide. Our mission is to help our partners perform at their peak with reliable equipment and exceptional service. We stand behind every...Hourly payRemote work
ForgeFit
Saint Paul, MN5 days ago $20.78 - $23.37 per hour
...Connexus Energy is looking for a Customer Service Specialist to serve our members as the first point of contact, providing them with exceptional service to ensure the best member experience possible. This role is responsible for answering member phone calls, analyzing...Hourly payTemporary workFlexible hoursConnexus Energy
Saint Paul, MN1 day ago- ...Central Park Commons Dr 120, Central Park Commons, Eagan, MN 55121, United States of America [Retail Associate / Team Member] As a Customer Service Associate at Marshalls, you'll: Role model established customer experience practices with internal and external customers;...Immediate start
Marshalls
Saint Paul, MN5 days ago $64k - $88k
...Acute Care Customer Service Supervisor This is where your work makes a difference. At Baxter, we believe every personregardless of who they are or where they are fromdeserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our...Temporary workWork experience placementWork visaFlexible hours3 days per weekBaxter
Saint Paul, MN5 days ago$12 - $18 per hour
...Customer Service Rep Customer Service Rep 2548 Highway 10 NE Mounds View, Minnesota, North Star Pizza Company, Inc. North Star Pizza... ...within our company. Job Description Customer Service Representative Domino's NOW HIRING NEW SMILES Are you a self starter and...Hourly payImmediate startFlexible hoursDomino's Pizza LLC
Saint Paul, MN5 days ago$21 per hour
...Bonfe Customer Service Representative Start your career with purpose at Bonfe. Join a supportive team where your voice matters, your work is valued, and your growth is a priority. At Bonfe, we're more than a home service provider we're a family-driven company passionate...Hourly payWork at officeMonday to FridayShift workBonfe Plumbing, Heating & Air Service, Inc.
Saint Paul, MN5 days ago$13 - $16 per hour
Ace Hardware Cashiers and Customer Service Associates assist customers with purchases, operate the register, help customers locate tools and hardware items, answer basic home improvement questions, restock shelves, organize merchandise, and help maintain store cleanliness...Hourly payFull timeFlexible hoursAce Hardware
Saint Paul, MN5 days ago- ...the freedom to work remotely from anywhere in the world? At Mercier Consultancy , we’re building a global network of on-demand customer service professionals, and we want you to join us! You’ll start with an intensive 3-month training and trial program in Greece ,...Remote workWorldwideRelocationRelocation packageFlexible hours
GrabJobs
Saint Paul, MN5 days ago $18 - $22 per hour
...Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you... ...Description: The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers...Hourly payDaily paidFull timeTemporary workWork at officeThe Boyd Group
Saint Paul, MN3 days ago- ...Ultimate Staffing in Minnesota is seeking a Customer Service Representative / Call Center Agent to support customers through follow-up calls, scheduling, and responsive service. You will handle inbound inquiries, gather vehicle information, and provide accurate service...
Ultimate Staffing
Saint Paul, MN5 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Representative. Be the first to apply!
Related searches
- airport customer service agent Saint Paul, MN
- career services representative Saint Paul, MN
- customer service officer Saint Paul, MN
- at home customer service representative Saint Paul, MN
- bilingual customer service representative spanish english Saint Paul, MN
- customer service representative no experience Saint Paul, MN
- full time customer service associate Saint Paul, MN
- part time customer service representative work from home Saint Paul, MN
- customer associate Saint Paul, MN
- customer service specialist Saint Paul, MN