Field Maintenance Technician III - Restaurant Equipment

Food and Beverage Service Technician

Cumberland Farms is a member of the EG America family of brands. EG America is one of the fastest-growing convenience store retailers in the United States, committed to becoming America's #1 'one-stop' destination. The business has an established pedigree of delivering excellent fuel, grocery and merchandise, and food service. Headquartered in Westborough, Massachusetts, our Company has grown to over 1,500+ locations across the United States employing over 18,000 team members. You can find us operating under the following store banners: Certified Oil, Cumberland Farms, Fastrac, Kwik Shop, Loaf N Jug, Minit Mart, Sprint Food Stores, Tom Thumb, Turkey Hill, and Quik Stop. Our headquarters in Westborough, MA is home to our Store Support Center, Company Warehouse, and Culinary Center.

The Food and Beverage Service Technician is responsible for maintaining, repairing, and installing a variety of food and beverage service equipment to ensure functionality, safety, and compliance with sanitation standards. Key responsibilities include troubleshooting, performing preventive maintenance, and minor repairs in plumbing, electrical, HVAC, and general building systems.

Responsibilities:

• Lead and oversee complex maintenance and repair projects for food and beverage equipment, ensuring quality, safety, and adherence to deadlines.
• Diagnose and resolve advanced technical issues with refrigeration systems, beverage dispensers, and other specialized equipment, including performing root-cause analysis.
• Collaborate with management to recommend equipment upgrades, replacements, or process improvements based on performance trends and operational needs.
• Provide mentorship and advanced technical support to entry-level and intermediate technicians, fostering their skill development and knowledge.
• Conduct equipment performance evaluations and implement preventive maintenance strategies to optimize functionality and minimize downtime.
• Act as a liaison with vendors and contractors, coordinating installations or repairs and ensuring work meets company standards and specifications.
• Maintain detailed documentation of maintenance activities, compliance reports, and performance metrics for audits and operational reviews.
• Participate in strategic planning discussions with management to identify opportunities for improving maintenance processes and equipment reliability.
• Manage inventory, including stocking supplies, ordering parts, and resolving discrepancies promptly.
• Communicate effectively with store personnel, delivering excellent customer service and maintaining professionalism.
• Maintain accurate and timely work order notes while meeting KPI metrics for travel time, SLA, and efficiency.
• Adhere to workplace safety protocols, company policies, and industry regulations (e.g., OSHA, safety codes, building codes) while completing tasks.
• Identify and promptly report safety hazards or compliance issues to the maintenance supervisor.
• Perform other duties as assigned by the management team to support departmental objectives.

Working Relationships: Work directly with Department teammates. Frequent communication with other departments or teams, and External Vendors.

Requirements:

Minimum Education: High School diploma or GED

Preferred Education: Journeyman or Master's Trade License in refrigeration, plumbing, or electrical (where applicable).

Minimum Experience: 5+ years of relevant experience in equipment repair for food/beverage service or a related technical field.

Preferred Experience: 7+ years of extensive troubleshooting and leadership experience.

Licenses/Certifications: EPA Universal or Journeyman license.

Soft Skills:

• Communication Skills Clearly convey information, listen actively, and ensure mutual understanding.
• Teamwork & Collaboration Work effectively with others to achieve common goals.
• Problem-solving Use critical thinking to analyze situations and implement effective solutions.
• Adaptability Be flexible and open to change in a dynamic work environment.
• Time Management Prioritize tasks, meet deadlines, and manage time efficiently.

Other Requirements:

Travel: Travel is a must; you must be able to drive for extended periods as needed. A company vehicle is provided; must maintain a clean driving record.

Hours & Conditions: MondayFriday, 40 hours minimum, with participation in an on-call rotation, including holiday coverage.

Physical Requirements:

• Must be able to work safely in confined spaces as required by the role.
• Ability to regularly lift up to 10 pounds, frequently lift up to 25 pounds, and occasionally lift up to 80 pounds, using proper lifting techniques and equipment as needed.
• Must be able to stand or walk for up to 8 hours per day.
• Ability to perform physical tasks such as reaching overhead, bending, squatting, twisting, grasping, gripping, and performing repetitive movements.
• Comfortable working in environments with varying temperatures, including cold and hot conditions, as required by the role.
• The work environment usually has moderate noise levels typical of industrial or operational settings.

Additional Info: At EG America, it's important that our employees reflect the world we live in and the communities we serve. We celebrate our differences, so your unique background and skillset could bring a wonderful new perspective to our team. If you have a passion for delivering exceptional results, thrive in a fast-paced environment, and bring experience in business management or related areas, we'd love to meet you - even if you don't meet every single requirement.

In the spirit of pay transparency, we're sharing the base salary range for this position. Final pay within this range will be based on your skills, experience, and qualifications. Base pay represents just one part of our total rewards approach. We're proud to offer a variety of financial and non-financial benefits that invest in your overall growth, well-being, and career journey.