E Commerce Agent I

Be Prepared for the Future with e-Commerce Skills

Purpose of Position:

To perform a variety of duties in support of Goodwill's e-commerce business. An Agent I is responsible for creating a strong partnership with retail staff to produce optimum ShopGoodwill.com sales results. E Commerce Agent I must consistently meet department goals, demonstrate production of the highest quality, and demonstrate a willingness to share his/her knowledge with other employees. Responsibilities include, but are not limited to; sorting, cleaning, selecting and processing of items for the purpose of photographing and listing them for ShopGoodwill.com. The Agent may assist in the shipping of sold items and/or other duties to ensure continued movement of listed items. This position requires the ability to work from different store locations as needed.

Duties and Responsibilities:

• Actively sorts, identifies and prepares items for photography.
• Photographs items and edits and crops photos.
• Proactively identifies and pulls items for e-commerce listings.
• Able to list items for sale on various marketplaces at an acceptable level with a minimum of errors.
• Able to research and identify products to be sold online if required.
• Facilitate shipment of sold items if needed, if necessary.
• Aided in filling items and maintaining the shelves.
• Prepares product to be sent back to the main campus.
• Provides feedback to the manager regarding production issues.
• Consistently meets or surpasses department goals for 1) Average Price and 2) Listing Goals.
• Works closely with entry level E Commerce employees and program participants to ensure their success.
• Collaborate with the shipping clerk in answering customer inquiries.

Minimum Job Requirements:

High school diploma or GED preferred. Must be able to read, speak, and understand the English language. Ability to operate a digital camera and photo editing software, preferred. Must be able to lift up to 50 pounds. Must possess intermediate PC skills. Experience with Adobe Photoshop and Microsoft Applications, preferred. Advanced knowledge of Shopgoodwill.com site functions, as well as familiarity with other E Commerce avenues and trends. Must be able to type 35 WPM. Must possess business grammar and writing skills with minimal errors. Must be able to work under minimal supervision.

Work Devices/Materials/Equipment Used:

Uses various office supplies and equipment including: personal computer; camera equipment; telephone, fax machine, printer, copy machine, file cabinets, forms/papers, pens/pencils, etc. Must be able to operate a hand truck and 4 wheeled cart if required.