Senior Business Analyst

Our client, a leading organization in the insurance and contact center industry, is seeking a Senior Business Analyst to join their team. As a Senior Business Analyst, you will be part of the Business Analysis supporting the Life Insurance Contact Center team. The ideal candidate will demonstrate strong analytical skills, excellent communication, and a proactive approach, which will align successfully in the organization.

Job Title: Contact Center Business Analyst (with Life Insurance background)

Location: Cincinnati, OH

What's the Job?

• Gather, analyze, document, and validate requirements for the NICE CXOne platform implementation within the Life Insurance domain.
• Collaborate with Life Insurance Business teams, including Individual and Group segments, to ensure clear understanding and formal approval of project requirements.
• Coordinate with business architecture, telephony, external application teams, and platform integration to identify and define technical requirements such as AINext and Service Desktop Salesforce.
• Facilitate requirement discovery sessions to identify new capabilities, assess business value, and prioritize enhancements for the contact center platform.
• Work closely with architecture and development teams to ensure requirements align with enterprise standards and support successful implementation and testing phases.

What's Needed?

• Experience working within the Life Insurance domain, particularly with Contact Center platforms.
• Knowledge of NICE CXOne platform and integration requirements, including AINext and Service Desktop Salesforce.
• Strong facilitation skills to lead requirement discovery sessions and stakeholder engagement.
• Ability to collaborate with cross-functional teams including architecture, development, and testing.
• Excellent documentation and communication skills to ensure clarity and formal sign-off of requirements.

What's in it for me?

• Opportunity to work on impactful projects within the insurance contact center industry.
• Engagement with a dynamic and supportive team environment.
• Potential for professional growth and skill development in a fast-paced setting.
• Travel coverage for non-local candidates, with support for onsite meetings.
• Participation in a project with a reputable organization committed to excellence and innovation.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.