Customer Solutions Representative

Customer Solutions Representative

We are seeking a Customer Solutions Representative to support a high-volume service center that assists customers across Life and Annuity products. This role is based on site in League City, Texas and plays a key part in delivering accurate, compliant, and compassionate service to our policyholders and authorized parties.

At American National, we put our values FIRST: Financial Strength, Integrity, Respect, Service, and Teamwork. If you're passionate about helping others and want to be part of a team that truly values people, this is a great opportunity to grow your career with us.

What You'll Do

• Answer incoming calls and provide support related to life and annuity policies
• Process payments and update account information accurately and timely
• Provide clear, compliant information to policyholders, beneficiaries, and other authorized parties
• Support policy servicing needs such as applications, payment plans, and policy updates
• Navigate multiple systems to research and resolve inquiries
• Assist with special projects and additional support needs as assigned

What We're Looking For

• High school diploma or equivalent
• Customer service experience in insurance, banking, finance, retail, food service, or other fast-paced service environments
• Strong communication skills, attention to detail, and ability to multitask
• Comfort using multiple computer systems and Microsoft Office tools

Why American National?

• Comprehensive training and ongoing support
• Competitive benefits package
• Casual, team-focused work environment with opportunities to grow

Ready to make a difference? Apply today and join a team built on integrity, service, and teamwork.

American National offers a comprehensive benefits package supporting employees' health, financial security, and well-being, including multiple medical plan options, dental and vision coverage, basic life insurance, and health savings accounts. Employees are automatically enrolled in a company-funded 401(k) plan, receive paid time off and holidays, and work in an inclusive, people-first culture that values flexibility, work-life balance, professional growth, and a casual dress environment.

American National is a financially strong and stable insurance organization with a legacy of trust and impact dating back to 1905. We're committed to supporting our employees as they build meaningful careers while helping protect what matters most to our customers and communities. Guided by our core values- Financial Strength, Integrity, Respect, Service, and Teamwork (FIRST)- we foster a collaborative, people-centered workplace where individuals are encouraged to grow, contribute, and make a difference today and for the future.

American National is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information or any other legally protected categories. American National is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.