Housing Manager

Job Description

Job Description

Position Summary:

The Housing Manager is responsible for all property activities related to compliance with PCC's lease for an assigned portfolio of development(s). The primary function of the position is to ensure that the delivery of property services meets the Authority's obligations under its lease, local law, and program regulation in the four primary areas of Finance, Operations, Residents, and Procurement. This position reports to the Portfolio Manager.

The incumbent performs various office functions concerning the management and operation of the Housing Authority's Conventional Public Housing Program. Assumes complete responsibility for the overall process and performance of all PCC maintenance and technical services and delegates responsibility to appropriate staff. This individual uses a project-based budget to monitor resource utilization and assure cost-effective service delivery. This individual has broad discretion in the development of specific strategies to ensure that each development that is assigned remains fully occupied, safe, and in good repair with high levels of resident satisfaction, as evidenced through full rent collection and low household turn-over.

Key Duties/Essential Job Functions:

FINANCE

1. Manages project-based budgets for the developments assigned to the portfolio.

1. Develop strategies to ensure that PCC's properties provide attractive housing options while delivering necessary services within established budget parameters.
2. Prepares monthly projections on occupancy trends, including turnover rates, rent collection levels, lease enforcement actions, etc.
3. Responsible for monitoring accounts receivable, supervising and follow-up on delinquent accounts, and eviction proceedings, including identifying and monitoring problem tenants. Initiates and coordinates the Tenant Grievance Procedure.
4. Schedule rent conferences for arrearage households and negotiate rent repayment agreements. Monitors agreements.
5. Participates in the annual PCC budget planning process for operating and capital budgets. Serves as an advocate for resources for assigned developments and identifies priority needs.
6. Responsible for establishing priorities for all project operations and activities, including preparing annual and proposed budgets for staff, capital expenditures, purchase and/or lease of equipment, and other management and maintenance activities.

OPERATIONS

1. Responsible for the supervision and coordination of all aspects of the apartment rental process, from move-out and vacancy preparation through tenant selection and rental.
2. Responsible for supervising and coordinating the annual tenant income re-examinations and certification process on an annual or interim basis.
3. Review weekly work orders and other reports on physical systems to monitor trends and maintenance workloads.
4. Responsible for the supervision and training of administrative and maintenance staff in all aspects of housing management.
5. Attends meetings with the Chief Executive Officer, Chief of Property Operations, and other management staff to review and recommend Housing Authority policies and procedures.
6. Plans and coordinates all preventive maintenance.
7. Reviews and approves recommendations from maintenance on resident charges for damages.
8. Available on-call for emergencies and other limited off-hour assignments such as evening resident meetings.
9. Responsible for the preparation of project status reports.
10. Conducts weekly or regular project office staff meetings and meetings with support staff.
11. Develop security planning and special security projects.
12. Provides regular reports to the Chief of Property Operations and must maintain supporting records and files.
13. Responsible for inspection of vacant and occupied apartments and project grounds.
14. Responsible for ensuring effective maintenance of properties and physical systems.
15. Performs all other related duties as assigned.

RESIDENTS

1. Attends meetings with tenant and community organizations to enhance the tenant/management relationships and with Commissioners and TRC meetings as assigned.
2. Provide social service referrals for households in crisis
3. Conduct post-move-in unit visits to all households within the first 30 days of tenancy to welcome them and conduct follow-up briefings on house rules and other program requirements.
4. Responsible for establishing and maintaining cooperative relationships with social agencies serving low-income families and actively engages in setting goals and developing relationships.
5. Coordinates access and use of community facilities by resident organizations and program participants.

PROCUREMENT

1. Thorough knowledge of the Public Housing Management Assessment Program (PHMAP) process related to maintenance.
2. Responsible for improving and maintaining a "Passing" PHMAP score for those indicators that are designated under maintenance.

Education/Qualifications: Bachelor’s degree with at least three years' experience with property management for private, public, or assisted housing programs and demonstrated skills in lease enforcement, maintenance supervision, and budget management. Each year of work experience beyond the three-year requirement may be substituted for one year of academic need. Must be a Certified Public Housing Manager or have the ability to become one within one (1) year of accepting a position. Ability to manage competing priorities in a high-volume work environment.

• Knowledge of Connecticut Tenant Landlord law.
• Proven ability to develop and work within property-level budgets.
• Knowledge of HUD regulations related to occupancy management.
• Knowledge of physical systems sufficient to coordinate maintenance priorities.
• Knowledge of property management filing systems.
• Good communication and supervisory skills.
• Working knowledge of maintenance services and repairs. Must have prior experience managing property or be familiar with property management.
• Ability to supervise and administer service contracts.
• Ability to work with figures in an accurate, efficient manner.
• Ability to communicate effectively both verbally and in writing.
• Ability to work independently, identify and report problems, and produce work without errors.
• Sophisticated knowledge of essential office computer software, including Internet and e-mail systems.
• Bilingual in Spanish/English, preferred but not mandatory.
• Must have a valid Driver's License.

Working Conditions/Physical Requirements:

Typical office environment and able to attend meetings, training, and travel to PCC sites unaccompanied.

Benefits

• State of CT 2.0 Partnership Healthcare Plan w/ HEP + Dental & Vision
• Employee Assistance Program (EAP)
• Employer paid group health life insurance $25,000
• CT Municipal Employee Retirement System Employee 4.75% contribution, Employer Cost share 19.57% (5-year vesting)
• PTO or Vacation, Sick & Personal Days
• 13 paid holidays per calendar year
• Professional growth and development opportunities
• Eligible Public Service Loan Forgiveness employer
• Tuition Reimbursement
• Employee discount perks via ADP services
• Supplemental Insurance Retirement