Assistant Manager: Customer Experience & Operations

Assistant Manager

For over 60 years, we have searched the globe for design inspiration, emerging trends, and time-honored handicrafts, to bring you stylish home dcor, quality furniture, thoughtful gifts and one of the largest assortments of international foods, beverages and candy. You won't find a store and team like this anywhere else! From handpicked finds to heartfelt teamwork, World Market is where uniqueness isn't just celebratedit's what sets us apart. Our team means the world to us! We value authenticity, empowerment and respect. If you're looking for a place where you can be yourself, contribute in meaningful ways, and have a little fun while doing ityou've found it!

When you join our team, you'll enjoy:

• Flexible scheduling that supports your lifestyle & work-life balance
• Up to 30% shopping discount on our unique finds for you and your designated shopper
• Working with a team who thinks the world of you
• Wellness resources to be and do your best
• Anniversary and recognition programs that celebrate you
• Hands-on training for career growth made for you
• Benefits - Learn more about benefits and eligibility for Medical, Dental, and Vision Insurance, 401(k) Savings Plan, Employee Assistance Program and more

What You'll Do

As an Assistant Manager, you will play a key leadership role in driving sales and profitability, fostering a customer-first selling culture and executing daily business priorities. In partnership with the Store Manager, you will be responsible for leading and developing a high-performance team while maintaining our values, brand, policies, and operational standards.

Your Assistant Manager role will include leadership responsibilities in one or more of the following areas of the business: Customer Experience, Freight Flow, Operations and Merchandising. The area of responsibility will be determined based on business needs along with your experience, skills and career goals.

Your primary job responsibilities will include but are not limited to:

Model and lead a customer-first selling culture by driving engagement, customer loyalty initiatives, visual standards, and brand values

Analyze business trends utilizing all available reporting to problem-solve business opportunities and take appropriate action

Consistently exemplify, maintain, and foster the culture and values of World Market

Plan for and execute daily business tasks and duties assigned by and in the absence of the Store Manager

Recruit, develop, and retain a high-performance, customer-focused team that aligns with our company values through training, recognition, and performance management

Utilize all company tools and training resources to educate and validate team execution of key business functions

Validate and maintain all Loss Prevention policies and procedures and inventory management initiatives

Support and maintain a safe work environment through ongoing safety training, awareness, and accountability

Skills & Experience You'll Bring

Proven leadership experience delivering results, customer experience, and operational results in a fast-paced environment

Effective communication skills, being open to feedback, and the ability to adapt quickly

Ability to provide in the moment coaching to associates

Ability to de-escalate store and customer situations effectively

Ability to plan and prioritize according to the needs of the business

Strong sense of urgency

Attention to detail

Creative problem solving

Sound decision-making skills

Effective delegation skills

Ability to execute daily priorities efficiently

Minimum of 2+ years of leadership experience in a fast-paced specialty retail environment preferred

Ability to work a flexible schedule, including nights, weekends and holidays, based on business needs

Ability to stand for extended periods, bend, climb ladders, and lift up to 40 lbs. as needed

Minimum age: 21 years

Hourly Pay Range is $20.92-$24.92

Full time and Part time associates are eligible to participate in the Company's 401(k) retirement savings plan after three (3) months of service. All associates earn paid sick leave.

In addition, Full time associates receive vacation and paid holidays. Benefits for full-time employment on the first of the month following 30 days of continuous employment include offerings for programs including Medical, Dental, Vision, Prescription Drug, Life Insurance, Flexible Spending, Commuter Benefits and Employee Assistance.

If you need reasonable accommodations to complete the on-line application, please contact the Human Resource Department:

Phone: View phone number on click.appcast.io

Email: View email address on click.appcast.io

This email address is only to request reasonable accommodation for the application process due to a medical condition. If you do not need a reasonable accommodation for such reason, please use the apply button below to complete an application and upload your resume.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable laws, which depending on your location may include the Fair Credit Reporting Act, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the Los Angeles City Fair Chance Act.

An Equal Opportunity Employer

It is the policy of World Market, LLC. to recruit, hire, train, promote, transfer and compensate our associates and provide all other conditions of employment including Company sponsored events without regard to race, color, creed, religion, national origin, age, sex, gender identity, genetic information, marital status, lawful alien status, sexual orientation, physical or mental disability, citizenship status, veteran status, employment status or any other basis prohibited by applicable law.