Customer Service Representative - State Farm Agent Team Member

Customer Service Representative – Insurance AgencyAt our Skokie State Farm Agency, we are dedicated to providing exceptional insurance solutions tailored to our clients' needs. Our team values integrity, professionalism, and outstanding customer care. We are currently seeking a motivated Customer Service Representative to join our growing agency.As a Customer Service Representative, you will be the first point of contact for our clients, providing excellent customer service and supporting insurance sales efforts. You will assist clients with policy inquiries, process requests, and help identify opportunities to offer additional insurance products.Respond promptly and professionally to customer inquiries via phone, email, and in-person.Assist clients with policy information, claims, billing, and changes to coverage.Identify customer needs and recommend appropriate insurance products and services.Support the sales team by generating leads and following up on potential sales opportunities.Maintain accurate and up-to-date client records in the agency management system.Resolve customer issues efficiently and escalate complex concerns to management as needed.Stay informed about insurance products, industry trends, and company policies.Participate in team meetings and training sessions to improve skills and knowledge.High school diploma or equivalent; associate or bachelor's degree preferred.Previous experience in customer service, preferably in insurance or financial services.Strong communication and interpersonal skills.Sales-oriented with the ability to identify and pursue new business opportunities.Detail-oriented and organized with good time management skills.Proficient in Microsoft Office and comfortable learning new software applications.Ability to handle sensitive information with confidentiality and professionalism.Competitive salary plus performance-based incentives.Comprehensive benefits package including health, dental, and retirement plans.Opportunities for professional growth and development.Supportive and friendly work environment.We are a very busy office and are looking for our next great team member. We are an established, growth-oriented agency with a team of highly motivated individuals. Our team works hard to reach our goals together as a team and have fun while we are doing it! If you want to work in an environment that is fun, challenging, and rewarding, then Rob Apostolakis - State Farm Agent may be the right fit for you!Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. Our office is located in Skokie. I have been a State Farm agent since 1994. I am a second generation State Farm agent. Our agency has received awards including: Chairman's Circle, Ambassador Travel, Legion of Honor, National Quality Award, Silver Scroll, and Bronze TabletState Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.