Supervisor Business Process Support

Supervisor Business Process Support

The Supervisor, Business Process Support plays an important role in helping strengthen operational support and business process excellence within the Substation, Telecom, and Metering Assets organization. Reporting directly to the Director of Substation, Telecom & Metering Assets, this position leads the Administrative and Cost Scheduling team, supervising staff responsible for key administrative, scheduling, dispatch, and business support functions. This role is responsible for guiding a team that supports day-to-day operations while also identifying opportunities for process improvement, standardization, and greater efficiency across the organization. This position is especially important as SMUD continues implementation and transition efforts related to major enterprise and field operations systems, including SAP S/4HANA and the replacement of Click with KloudGin. These initiatives represent significant business process and technology changes that affect planning, scheduling, work management, reporting, and operational coordination. The Supervisor, Business Process Support will help support continuity, business readiness, and process alignment as these changes are integrated into daily operations. This role will be essential in maintaining smooth project continuity, preventing delays in operational support, and managing workload effectively across the department during these important system transitions. This is an excellent opportunity for a highly organized, collaborative, and detail-oriented leader who is ready to make a meaningful impact by supporting both operational excellence and strategic transformation across the Substation, Telecom, and Metering Assets organization.