Senior Vice President, Production Services Application Support

Role Overview We're seeking a senior IT Service Management (ITSM) professional to identify, analyze, and address the root causes of incidents affecting business services. This role will reduce operational risk, improve service stability, and drive continuous improvement through structured problem management practices. What You Will Do Lead the lifecycle of problem records from identification through closure, analyze recurring incidents, major incidents, and service disruptions, and facilitate and lead root cause investigations involving technical and business stakeholders. Why It Might Be a Fit To be successful in this role, you'll need technical skills in advanced root cause analysis techniques, incident and problem management processes, and ITIL framework knowledge, as well as leadership skills in cross‑functional coordination, meeting facilitation, and conflict resolution. Requirements Advanced Root Cause Analysis techniques Incident and Problem Management processes ITIL framework knowledge ServiceNow or equivalent ITSM platforms Infrastructure, application, and cloud technology fundamentals Data analysis and trend identification Risk assessment and mitigation Leadership of complex RCA investigations involving multiple support groups Experience managing large‑scale production incidents and post‑incident reviews Proven success reducing recurring incidents through permanent corrective actions Benefits Base salary between $102,000 and $221,000 per year Commission earnings Discretionary bonuses Short and long‑term incentive packages Company‑sponsored benefit programs #J-18808-Ljbffr