Program Manager, Senior

Job Summary Independence Pet Holdings (IPH) invites a collaborative, results‑driven Senior Program Manager to partner with Transformation Program Business Owners and Senior Business Leaders, leading complex projects and initiatives as part of a high‑impact enterprise transformation. The role focuses on optimizing business processes and modernizing core enterprise systems, advancing a future‑ready insurance platform and operating model that strengthens operational efficiency, scalability, and the customer experience. Main Responsibilities Lead coordinated program/project delivery as part of IPH’s global insurance transformation, guiding execution across MGAs, system integrators, and business and technology teams. Partner with global System Integrators (SI) to define delivery scope, dependencies, performance metrics, and integration across insurance value streams. Apply Scaled Agile (SAFe) principles to structure ARTs, coordinate planning, manage dependencies, and drive iterative delivery across distributed teams. Oversee/align vendor SOWs, contractual compliance, financials, and delivery quality within internal and external work groups. Collaborate with all technology teams—including Enterprise Architecture, Information Security, Data, and Platform—to ensure end‑to‑end insurance solution integrity. Drive program/project reporting that tracks KPIs, manages risks and issues, and supports business change management with strong controls and timely escalation. Qualifications 12+ years of progressive experience in program management, leading large, complex initiatives. Proven experience managing external integration partners with accountability for delivery outcomes, contractual compliance, and cross‑partner integration. Strong understanding of insurance value streams—including quote‑to‑bind, policy lifecycle management, billing and payments, rating engines, underwriting, claims adjudication, and agent/customer servicing. Demonstrated success leading cross‑functional, virtually staffed programs with budgets exceeding $10M. Proficiency with the Scaled Agile Framework (SAFe), including experience coordinating across multiple Agile Release Trains (ARTs), value streams, or large solution constructs. Strong business and technical acumen, with the ability to align complex insurance workflows to enabling technology solutions. Proven financial management and contractual oversight skills within large, SOW‑driven vendor and partner ecosystems. Excellent communication and leadership skills, with the ability to effectively influence and update senior executives and diverse cross‑functional stakeholders. Bachelor’s degree in Business, Technology Management, or a related discipline. Preferred Qualifications SAFe, PMP, PgMP, or equivalent program management certifications. Experience operating within global, matrixed organizational environments. Direct experience implementing EIS or other core insurance platforms. Master’s degree in Business, Technology Management, or a related field. Benefits All of our jobs come with great benefits. Comprehensive full medical, dental, and vision insurance. Basic life insurance at no cost to the employee. Company‑paid short‑term and long‑term disability. 12 weeks of 100% paid parental leave. Health Savings Account (HSA). Flexible Spending Accounts (FSA). Retirement savings plan. Personal paid time off. Paid holidays and company‑wide wellness day off. Paid time off to volunteer at nonprofit organizations. Pet‑friendly office environment. Commuter benefits. Group pet insurance. On‑the‑job training and skills development. Employee Assistance Program (EAP). EEO Statement At IPH, we welcome and encourage applications from individuals with disabilities. Accommodations are available upon request for candidates participating in all aspects of the selection process. #J-18808-Ljbffr Pets Best Insurance Services LLC