Information Technology Support Specialist

Reports to: Senior Manager of Information Systems

Location: Onsite, Irvine, CA

***This position is full-time and in person located in Irvine, CA***

About ConsumerDirect

At ConsumerDirect, we’re transforming the way consumers control their credit, money and privacy through innovative software solutions. As one of Orange County’s Best Places to Work for four years running, we pride ourselves on a collaborative, inclusive, and growth-focused culture. Join our passionate team of professionals dedicated to making a real impact in the financial technology space. As we continue to scale and innovate, we’re looking for a talented individual to join us in our mission to revolutionize the industries we serve.

Position Overview:

We are looking for a mid to senior-level IT Support Specialist with solid communication, organization, and technical skills, to help support our rapidly growing internal user base. This is an opportunity to join a group of professionals providing excellent support to a dynamic, fast-growing enterprise. You will work efficiently with users to identify root cause of issues with hardware, software, break/fix issues, connectivity, peripherals, and IT services.

Job Duties

• Azure Active Directory / Office 365: Account Setup; updating distribution lists, creating and managing room resources, shared mailboxes, Group Policies etc.
• Provisioning and maintaining accounts and hardware for incoming hires; Computer Systems, VoIP phones, communication software, etc..
• Working efficiently with users to identify root cause of issues with hardware, software, printers, connectivity, peripherals, and IT services.
• Experience working with Control4 system a plus.
• Maintain audio-visual systems for company meetings, events, huddle rooms. AV and meeting support experience is a plus.
• Provide support to remote team members in different states via phone, remote desktop tools, etc.

Qualifications:

• Loves to help people and solve problems.
• Has 3-7 years of experience supporting the IT needs of a small/medium size business.
• Has great in-person, phone, and written communication skills
• Has a strong passion for security.
• Is comfortable with learning and troubleshooting technology.
• Has excellent customer service and teamwork skills.
• Is willing to learn the processes and procedures of our Cloud Infrastructure and other system administrative tasks.

Additional Requirements:

• Strong understanding of Windows 10. MacOS and Linux a huge plus.
• Basic Small Business Networking; Firewall, Router, Switches, WAN, WAP, VPN.
• Experience with Unifi, Cisco, Fortinet systems a plus
• Familiarity with the following Protocols; ( RDP, DNS, SSL, POP3, IMAP, SMTP, FTP etc.)
• Comfortable implementing a process for Imaging, refreshing and keeping systems updated.
• Implementation of a ticket system as our team grows

“Consumer Direct embraces diversity, culture, and equal opportunity in a serious way. We are committed to promoting a workplace that represents a wide variety of, backgrounds, perspectives, skills and experiences.