Hotel General Manager

Job Description

Job Description

The General Manager will oversee all aspects of a location’s day-to-day operations; the person is the ‘sunrise and sunset’ for the entire business. The GM will drive growth, performance metrics, create an amazing workplace culture, and develop all staff and management, constantly striving to be a world-class operator and helping others to do the same. They will own the full operating P&L of their location and will be responsible for driving organic growth of the business.

Leadership & People Management

• Direct oversight and management of all employees, including ongoing skill development.
• Develop a highly motivated and valued workforce by directing and facilitating training that fosters a learning environment and efficient work processes.
• Conduct performance reviews for all team members.
• Assist with the onboarding and orientation of new hires.
• Build meaningful relationships with Customer Service Representatives and Warehouse Associates.
• Work with various members of the Executive Team regarding production standards, customer service standards, safety training, human resources investigations, accounting tasks, and data reporting.

Sales, Customer Relationships & Market Development

• Develop market strategy and collaborate with sales representatives to target potential customers.
• Help grow the business by communicating with customers about their needs and identifying opportunities to meet those needs.
• Maintain a high level of customer service resulting in strong market penetration for door and operator products.
• Make personal sales calls to current and target accounts at places of business, job sites, or residences.
• Handle all customer complaints quickly and professionally.
• Be familiar with and assist in credit policies and help monitor customers’ current credit status.
• Assist with product and/or installation warranty issues, including visually inspecting, operating, and testing products on-site or in the field.

Operations & Inventory Management

• Maintain sufficient inventory levels to meet existing and potential demand.
• Perform all duties necessary to ensure the financial and operational success of the facility, including shipping, receiving, deliveries, paper flow, product procurement, inventory control and organization, administrative tasks, and customer service.
• Ensure all compliance paperwork is up to date.

Financial Management

• Achieve budgeted sales and profit margin goals by evaluating expenditures and maintaining all controllable expenses within monthly and annual budget guidelines.
• Regularly provide and receive feedback on current methods, continuous improvements, status updates, and KPIs.

Other

• Performs other duties as assigned.

Requirments:

• Leadership is essential in this role. A demonstrated ability to lead a team, set a great example, and hold others accountable to high standards.
• A minimum of 5 years of management experience in a warehouse, light industrial, or similar industry OR a minimum of 5 years of post-military experience of demonstrated P&L ownership and growth
• Key Attributes for the right hire:

Ownership mentality

Growth mindset

Able to identify opportunities, motivate employees, and create a culture of growth

Data-driven decision-making

Servant leader mindset

• A history of building great teams of A-players with high retention.
• A deep respect for blue-collar workers
• Basic business financial acumen who understands costs, pricing, margins, and other financial factors to successfully lead a business.
• We are a customer service business. A qualified candidate must understand the value of exceptional service and have a focus on delivering that each day.
• Must be an effective computer user – Daily use of Microsoft Office products, an ERP system for sales and inventory, and a CRM for customer relations.

** Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.