Care Coordinator

Job Title Care Coordinator Department Welcome Center FLSA Status Nonexempt Reports to Chief Care Officer, Welcome Center Classification Full-Time (40 hours)/Part-Time (20 hours) Revision date April 2026 Schedule Monday - Friday Hours 8:30AM - 5:00PM Pay $20/hr - $26/hr Benefits Eligibility Yes
*Maple Counseling Center requires in-person and partial days in office as assigned by the supervisor.

About Us

Maple Counseling is a 501(c)(3) nonprofit organization dedicated to providing affordable, comprehensive mental health services to individuals of all ages, couples, and families. We also offer training for graduate and postgraduate students pursuing licensure in the mental health field. More than just a counseling center, Maple is the Heart of Mental Health -a sanctuary of healing and wellness, where soothing music and dedicated meditation spaces create a calming environment.

When you don't know where to turn, turn to Maple. You are welcome here!

Role Overview

Maple Counseling Center is seeking a Care Coordinator to be part of the Briskin|Wilder Welcome Center. This is a role for someone who is passionate about providing quality customer service, and loves making sure people feel supported and welcome.
The Welcome Center is an integral part of Maple Counseling 's clinic. The inspiration and vision are to create a place where anyone in need of mental health help will feel welcome and be assisted in their journey toward mental wellness.

As the first point of contact with Maple Counseling, the Welcome Center staff will conduct a screening process to assess client needs. Outpatient counseling is the primary service offered at Maple Counseling, but the Welcome Center will go beyond that. Individuals or families seeking help may need specialized mental health treatment, a higher level of care, or other community resources. If Maple Counseling services are not the best fit, the Care Coordinator will assist in guiding the consumers through our process to make sure they obtain the help they need. The Care Coordinator will help with explaining services and obtaining proper resources for its participants.

This is an exciting opportunity to be a part of a team that helps transform the Welcome Center vision into a thriving community resource. Maple Counseling's arrival in a new neighborhood offers an opportunity to meet our neighbors where they are, assess local needs, and respond as a helping resource. Most importantly, the Care Coordinator will set a tone of caring, concern, and professional reassurance. The ability to explain mental health treatment options clearly and compassionately is essential. The Welcome Center will exude a culture of "welcome" where all who enter feel accepted and validated. "The moment you arrive, you are welcome here. It's your home away from hopelessness."

Position Summary

As the first person our guests and visitors see, this role requires an individual who loves to make a great first impression, no matter the challenge. You make every interaction a memorable one, while displaying a professional and confident demeanor. This role will also initiate mental health services by introducing our services, scheduling intake appointments and make appropriate linkages from our robust network of resources to ensure continuity of identified service needs.

Essential Tasks
These are core functions of the job. Additional duties may be assigned as needed.

• Uphold and maintain a warm and friendly manner to welcome all visitors.
• Answer and direct phone calls in a polite and friendly manner.
• Conduct and evaluate phone screenings for service needs.
• Schedule and maintain the intake appointment times.
• Track and obtain new client information to direct for appropriate services or linkages.
• Keep detailed and accurate records of visitor requests and of calls received.
• Enter and maintain client data in EHR as needed.
• Assist with overflow of welcome center case management follow-up calls.
• Obtain, maintain, track and secure all intake documents.
• Identify and verify clients who are eligible for grants.
• Assign new therapy cases to treating clinicians.
• Set up clients on the OQ Analyst system and send initial time 1 measures to clients.
• Determine and set session fee assignments.
• Work with clients to address any fee assignment adjustments or concerns.
• Assist in with additional social service or mental health resources as needed.
• Respond to requests for information from clinical staff and clients.
• Assist in building and maintaining mental health and social service resource directory.
• Operate standard office equipment, including a fax machine, a copy machine, and a computer.
• Take inventory of supplies and restock as needed.
• Maintain the welcome center filing system.
• Enter and maintain client data in EHR as needed.
• Understand and practice HIPAA regulations compliance.
• Comply with policies and procedures of The Maple Counseling Center, including but not limited to those in the employee handbook and other instructional manuals.
• Regular attendance.
• CarePerform other duties as assigned.

Minimum Qualifications
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.
** The requirements listed below are representative of the knowledge, skill and/or ability required and physical and mental demands.

• Associate degree in social services or related field from a recognized institution required, Bachelor's is preferred.
• At least two to five years in mental health services.
• Strong verbal and written communication skills in English (composition, spelling, and punctuation).
• Knowledge of Microsoft Office Suite (Outlook, Word, Excel, Power Point), internet search engines, and other computer and mobile applications for work, such as video conferencing, and scheduling software.
• Ability to present data in clear and concise manner to individuals and groups.
• Excellent problem-solving and analytical skills.
• Strong verbal, written, and interpersonal skills.
• Ability to build relationships with diverse populations and service providers.
• Impressive skills in conducting research and utilizing internet search tools.

Other Knowledge, Skills and Abilities

• Maintain confidentiality of privileged information.
• Ability to function as a team player.
• Self-starter and able to work with minimal direct supervision.
• Ability to follow instructions and set procedures.

Required Personality Traits
Professional, good work ethic, flexible, tactful and discreet, approachable, proactive, dependable, pleasant, positive attitude, sense of humor, decorous, and professional attire.

Physical Requirements

• Candidate must be able to lift up to 30 pounds.
• Ability to move within the office environment and ability to climb stairs.
• Ability to write by hand and use a keyboard to perform general office functions.
• Ability to communicate continuously by speech and hearing.
• Visual acuity (close, distant, peripheral vision, and the ability to adjust focus and view accurate color perception and objects at near distances) needed for detail work and computer use.
• Ability to sit for extended periods of time.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.