Studio Coordinator

Job DescriptionJob DescriptionJob Title: Studio CoordinatorReports To: Studio Manager/General Manager/Franchise Owner School of Rock is a growing, passionate community dedicated to enriching lives through performance-based music education. With over 400 schools, and a strong internationally recognized brand, School of Rock is the largest after-school music education provider in the world. We put on shows to teach music!The Studio Coordinator is the administrative focal point for the School of Rock with outstanding customer service skills and the ability to juggle many tasks. Reporting to the General Manager, they assist with running the School and creating an amazing experience for all students, parents and prospective customers.Roles and Responsibilities:Support daily operations as needed, including opening and closing the school, monitoring attendance and punctuality, and ensuring a clean, professional school environmentHandle complex scheduling, and manage phone and email communication for a busy music school, using a variety of software platforms on a daily basis including scheduling software, Google Workspace, CRM, Canva or other design toolsCreate a positive, inclusive environment by delivering top-quality customer service—greeting students and parents, answering questions, and resolving concernsEnsure a safe experience for students by overseeing adherence to the SOR Code of Conduct and safety policiesUnderstand and pitch the music program to prospective families, lead school tours, and enroll new students to support school growthAssist in the marketing of School of Rock by promoting our events and maintaining our active social media presence, including contributing to content creationProvide support to the General Manager by assisting with special projects and handling a variety of administrative responsibilities as requiredSkill Requirements:2+ years working Front Desk, Reception, and/or Customer Service roleExcellent customer service and relationship skills – welcoming, outgoing demeanor essentialExperience and interest in working with childrenSkilled at juggling multiple projects, setting priorities, being a self-starter, and problem-solvingAbility to be adaptable and flexible under pressureExcellent communication skills, both verbal and writtenGood team player who collaborates Brings a positive energy and personality to the workplace every dayPossess a polished demeanor and conducts themselves with a high level of professionalism and integrityKnowledge of music and/or the music industry is preferredIt is the policy of the School of Rock to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. School of Rock complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.School of Rock expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of School of Rock's employees to perform their expected job duties is absolutely not tolerated. \nCompany DescriptionMusic programs for all ages and skill levelsWith over 400 schools and 65,000 students worldwide, School of Rock knows how to make incredible musicians. Whether you're an absolute beginner or a budding rockstar, School of Rock students will achieve the next level of musical proficiency. Our program includes individual lessons, group rehearsals, and live performances, all with the goal of getting our students on stage performing in a real rock show at a real rock venue.Company DescriptionMusic programs for all ages and skill levels\r\nWith over 400 schools and 65,000 students worldwide, School of Rock knows how to make incredible musicians. Whether you're an absolute beginner or a budding rockstar, School of Rock students will achieve the next level of musical proficiency. Our program includes individual lessons, group rehearsals, and live performances, all with the goal of getting our students on stage performing in a real rock show at a real rock venue. School of Rock Vacaville