Community Manager

Reports to: Director of Sales & Launch

Location: 25N Coworking in Waco, TX

The Role in A Nutshell: The Community Manager is the leader of 25N Coworking in their location hub. They are responsible for creating and maintaining 25N's hospitality-focused culture and thriving brand presence within the space while leading a dynamic team. They are the main point of contact for all 25N members, guests, and prospective members, and their varied and well-rounded skill set matches the variety of their role: from planning and hosting events, to leading sales initiatives, to brewing a third pot of coffee before 10am. They're consistently doing whatever it takes to foster a comfortable, inviting, and productive environment for the 25N Coworking community.

In short, they're the heart and soul of our coworking community, and 25N wouldn't be the same without them.

Schedule/Availability: Full-time, 40 hrs. per week. Shifts fall between 8:00 am and 5:00 pm (some exceptions apply).

WHAT'S IN IT FOR YOU:

• Salary and quarterly bonuses.
• 1 week of vacation time after 3 months, 2 weeks of vacation on the 1st & 2nd anniversary, and 3 weeks of vacation time on the 3rd and following anniversaries.
• 11 paid holidays per year.
• 5 days of paid sick time per year
• 2 days of paid volunteer time per year.
• Full suite of healthcare benefits (Including medical, dental, vision, disability and life insurance)
• 401k Retirement Savings Plan
• $1,000 annual stipend for ongoing training, wellness, and education
• Endless freshly brewed coffee/tea.
• Loads of 25N-branded swag.
• …did we mention snacks?

YOU'LL KNOW YOU'RE CRUSHING IT IN THIS ROLE WHEN...

• You're illustrating 25N Coworking's core values and striving to achieve our community-building mission.
• You're empowering your team to identify opportunities to enhance Member experience.
• You've created a collaborative community environment among our members through events and building relationships between members.
• Your building is fully operational, and processes are running smoothly.
• You've identified and set priorities through clear communication with the corporate team.
• You and your team are continuously fostering new memberships through sales efforts.

WHAT WE'RE LOOKING FOR:

• 3-5 years' experience in coworking or hospitality leadership. Commercial real estate experience is a plus
• A proven track record of leading others with empathy towards common goals
• You like helping people. You get a kick out of getting people to those aha! moments. 
• You are patient, level-headed, and cool under pressure. 
• You pay attention to the details, and stay focused so nothing falls through the cracks.
• You're savvy with tech tools at intermediate to advanced levels (things like Microsoft and Google suite, Slack, Asana, HubSpot, Canva, etc.).
• You think on your feet. You like learning new things, and you can learn quickly. When things change, you know how to adapt.
• You communicate clearly. You write well. You speak eloquently. You can explain just about anything to anyone, and you're comfortable communicating in writing and on the phone.
• You can take ownership of important issues, solve problems and lead effectively.
• You leave your ego at the door and pitch in to get sh*t done. You're up for doing things differently. You're flexible and open to lending a hand where needed.
• You want to join a team that works hard, supports each other and has fun along the way.

DUTIES + RESPONSIBILITIES:

MEMBERSHIP MANAGEMENT

• Design community initiatives to develop connections between members, like prompting member introductions, encouraging participation at events, and other community-wide communications.
• Solve member-related issues to ensure a cohesive community.
• Lead all onboarding and off-boarding of members, and check in with members regularly.
• Support member retention and conduct renewal conversations.
• Be active on the Slack network daily in a creative way. 
• Manage mail services.

BUILDING OPERATIONS + FACILITY MANAGEMENT

• Collaborate with building operations and maintenance teams to ensure the highest level of member experience (e.g. ensure the space is “magazine ready”, manage keycard activation, order supplies to make sure we are well stocked).
• Conduct opening and closing processes per the Process + Procedure manual.
• Oversee building maintenance and consult with our in-house design team or building management.

EVENTS + COMMUNITY MANAGEMENT

• Event management for the community calendar of social events, business education, and networking, includes, developing and scheduling events, overseeing catering, staffing, and space set up and take down. 
• Attend post-event debriefs with the Corporate and/or Marketing Teams.
• Collaborate with the Marketing Team to ensure all in-space events and updates are promoted through email and/or social media.

REPORTING + SALES

• Manage all aspects of your location's sales flow, including: identify areas for growth and set your location's sales strategy, conduct and/or schedule tours for prospective members, anticipate the needs of sales leads and communicate 25N's offerings accordingly, manage leads timely and offer detailed and consistent follow-ups.
• Generate reports on membership, sales, and marketing programs or others as requested.
• Enter new membership information and updates; maintain coworking software.
• Collaborate with the accounting team for monthly member billing and payment accuracy.

LEADERSHIP + TEAM PARTICIPATION

• Manage a location team of Hospitality Coordinator(s), and Community Assistant as applicable.
• Work with our corporate team to facilitate new hire onboarding and training.
• Coordinate scheduling to ensure consistent desk coverage.
• Have “coaching conversations” as needed, consulting with the Director of Operations and Director of Brand & Culture as necessary.
• Collaborate with our nationwide Community Management team via Slack and on monthly Community Manager calls.

HOSPITALITY + POINT OF CONTACT

• Be the first and last point of contact for your building.
• Cover the front desk during business hours and/or designated hours.
• Greet and check-in members and guests.
• Track attendance of members and guests.

PHYSICAL REQUIREMENTS (these are essential for this role, but let us know if you have questions or have an accommodation request):

• Lift and carry up to 30 lbs. 
• Move furniture, equipment, etc. up to 100 lbs with assistance. For example, move a desk with the help of a dolly and/or a co-worker.
• Ascend and descend ladders and stairs.
• Work in cold or hot environments and potential wind/rain at outdoor events. 
• Regularly access low/high spaces that may be at irregular angles, such as under a desk or high shelves.
• Operate computer and office equipment, including coffee maker, laptop, keyboards, mouse, copy machine, AV meeting room equipment and similar. 
• Be standing and walking for at least 1 hour at a time, 2-3x per day
• Work in loud, chaotic environments and/or in crowds during community events. 
• Maintain concentration and focus in a busy environment where people are coming and going.