Senior Technical Escalations & Incident Leader
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Outreach is seeking a Staff Technical Escalations Manager to own high-impact customer escalations and coordinate cross-functional incident responses. You will lead the Red Account and Incident Management Programs, ensuring proactive, transparent communication across Product, Engineering, Customer Success, and Support. You will partner with executives and engineering teams to drive durable troubleshooting paths, post-mortems, and risk mitigation, while maintaining calm under pressure and #J-18808-Ljbffr We Love AI Jobs
Vacancy posted 2 days ago
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