Medical Assistant

Medical Assistant

Assists providers with patient examinations, diagnostic procedures, treatments and care coordination for the purpose of facilitating effective delivery of patient care and patient satisfaction. Responsible for direct provision of ancillary services or advanced, specialized knowledge or experience integral to their job function.

Job Responsibilities:

• Greets patients and expresses sensitivity to patient needs and condition.
• Assesses and documents general condition of patient including recording chief complaint, vital signs, weight, medications, social history and verifies symptoms and interventions in the patient medical record.
• Appropriately records services and diagnoses for accurate completion of encounter forms, requisitions, consent forms and advance beneficiary notices.
• Assists provider with patient examinations, procedures and treatments according to established protocols.
• Independently performs ancillary services including venipuncture's, x-rays, etc. per protocols.
• Maintains medical records including preparation of charts, filing of correspondence and test results.
• Assists in coordination of care through messaging patient telephone calls, scheduling appointments, communicating prescription refills, etc. according to established protocols.
• Successfully uses the EMR and other computer applications to accomplish tasks according to policies and procedures.
• Tracks ordered or pending tests, procedures and referrals according to protocol.
• Administers medication orally and via intra-muscular injection as directed by physician order.
• Determines eligibility and obtains authorization for services.
• Schedules tests and appointments for referred services.
• Tracks referrals made for services.
• Promotes patient wellness by providing patient education as directed by the provider.
• Utilizes advanced clinical knowledge or experience to resolve patient questions and meet patient needs.
• Participates in quality initiatives and safety functions.
• Assists in identifying and ordering needed supplies.
• Remains informed and compliant with current Health System, Warren Clinic, OSHA and HIPAA policies and procedures.
• Maintains exemplary patient satisfaction and participates as an engaged team member.
• Decision Making: Independent judgment in making minor decisions where alternatives are limited, and standard policies/protocols have been established.
• Works directly with patients and/or customers.
• Works with internal/external customers.
• Works with other healthcare professionals and staff.
• Works frequently with individuals at director level or above.

Required Skills & Experience:

• New Graduate Medical Assistants.
• OR
• One (1) year of related experience within the last 5 years may substitute for an approved Medical Assistant educational program completion.
• Effective interpersonal, written and oral communications.
• Demonstrated patient care skills.
• Demonstrated PC skills.
• Effective organization of multi-task role.
• Understanding of healthcare delivery processes in the medical office.

Required Education:

• High School Diploma or GED.
• Completion of an approved Medical Assistant Educational Program.
• OR
• One (1) year of related experience within the last 5 years.