Account Representative

Account Representative

The Account Representative serves as the primary point of contact for assigned customers, managing relationships, identifying opportunities, and ensuring a high level of customer satisfaction. This role focuses on growing existing accounts, resolving customer needs, and collaborating internally to deliver value-driven solutions.

Key Responsibilities:

• Work closely with the Sales Account Executive to manage assigned customer accounts
• Serve as the main liaison for assigned customer accounts
• Build and maintain strong, long-term client relationships
• Coordinate with internal teams (accounting, operations) to meet customer expectations
• Address customer concerns and escalating issues as needed
• Ensure accurate forecasting and reporting of account activity
• Proactively communicate order status, changes, or potential delays
• Prepare and deliver monthly reports, including inventory status and purchase order (PO) reports
• Assist customers during on-site visits to support operations and strengthen relationships
• Support new business development and lead effective onboarding of new clients
• Collaborate with internal teams to deliver value-driven solutions and resolve customer needs
• Provide sales-related administrative support to executive leadership as needed

Qualifications:

• Experience in sales, account management, or customer-facing roles
• Strong communication and relationship-building skills
• Ability to manage multiple accounts and priorities effectively
• Excellent communication, organization, and relationship-building skills
• Customer-focused mindset with strong problem-solving abilities
• Computer literate, proficient with Microsoft Word, Excel, and Outlook
• High level of professionalism and discretion when handling confidential information
• Spanish language skills are a plus
• Collaboration and teamwork
• Adaptability in a fast-paced environment

Our Benefits & Perks:

You will be part of an engaged, inclusive, global community that values family, giving back, beauty, and sustainability. We offer competitive benefits to eligible employees with comprehensive medical, vision, and dental coverage; supplemental life, voluntary short-term, and disability insurance; free access to therapists; a health savings account and 401k. You'll also be empowered to prioritize what's important to you through our vacation policy.